Vice President - Operations

Summary

Join dLocal and oversee the company's strategy and partnership operations in Africa, enabling local payment processing for international merchants. Collaborate with senior leadership to develop and implement country strategies, drive business development by identifying new merchant opportunities, and represent dLocal in public affairs and industry events. Negotiate and execute commercial partnerships, work with internal teams on integration roadmaps, and ensure compliance with local regulations. Oversee daily operations, manage the P&L, and build relationships with stakeholders in the payment ecosystem. This role requires strong cross-cultural leadership, experience in cross-border payments, and significant contract negotiation experience. The ideal candidate is a self-starter, comfortable working across time zones, and committed to compliance.

Requirements

• Strong Cross-Cultural Leadership skills
• Proven experience in cross- border payments payments or other financial systems all over APAC
• Proven success partnering and working cross-functionally to make things happen
• Significant experience negotiating and executing contracts and agreements
• Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
• Established relevant business network
• Someone willing and able to take smart risks based on solid strategy and deep partnership understanding
• People manager with strong skills to develop teams
• Curious profile, strategic thinker, effective decision making skills and positive attitude
• Adaptability and growth mindset
• Thorough knowledge of the market
• Commitment to compliance and understanding of the regulatory environment in APAC

Responsibilities

• Collaborate with senior leadership to develop and implement country strategies aligned with organizational goals
• Drive business development by identifying new merchant opportunities, optimizing pricing and costs, integrating local payment methods, and closing strategic deals with partners
• Represent the company in public affairs, regulatory discussions, chambers of commerce, business associations, and industry events to strengthen market presence
• Maintain personal networks, participate in professional organizations, attend conferences and industry events
• Promote relationships with members of the media and key influencers to consolidate dLocal’s reputation in the market
• Negotiate and execute commercial partnerships and agreements to improve operational capabilities for various payment alternatives
• Work with internal teams (Operations, Product, Technology) to build and implement roadmaps for partnership integration and analyze performance results to optimize operations
• Work closely with merchants and commercial team, focusing on the development of key products
• Stay informed about local regulations and compliance requirements, providing effective advice to internal teams and identifying potential risks for new products
• Liaise with regulatory and statutory bodies to ensure adherence to legal requirements and obligations, including AML/KYC policies and licensing
• Stay on top of local regulatory/licensing requirements and how it impacts our business
• Stay on top of local regulations and engage with regulators when necessary
• Contact local lawyers, accountants, and tax experts to ensure the operation complies with all legal and financial requirements
• Oversee daily operations across all products, ensuring smooth execution of global and local initiatives
• Support Country Managers and stakeholders across the organization to ensure the delivery of revenue, volume, costs, compliance, etc., regional corporate targets
• Closely lead and manage the operations team for overall operational excellence
• Improve operational capabilities for different payment methods
• Manage operational costs, improve conversion rates, and enhance processing efficiency
• Take ownership of the country’s P&L, seeking improvements, ensuring forecast accuracy, and driving initiatives with measurable impact
• Analyzing performance results and optimizing accordingly
• Develop emergency response plans for system outages, compliance challenges, or banking disruptions
• Build and maintain relationships with stakeholders in the payment ecosystem, including acquirers, processors, banks, and regulators
• Provide local knowledge and expertise on financial, payments, and fintech regulations, and support Treasury in analyzing performance results and optimizing accordingly

Preferred Qualifications

Technical knowledge will be considered a plus

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!