Vice President, Sales

Summary

Join our team as Global VP of Sales at Customer.io, overseeing global sales markets and driving revenue growth across diverse regions.

Requirements

• You are located in the US
• Experience leading sales organizations, with executive-level roles (e.g., VP, SVP) in high-growth B2B SaaS companies
• Proven track record of scaling global sales teams and driving revenue growth in diverse international markets (North America, LATAM, EMEA, APAC)
• Strong understanding of regional market dynamics, with experience tailoring sales strategies to local market conditions while maintaining global alignment
• Exceptional communication and interpersonal skills, with the ability to influence, collaborate, and negotiate effectively at all levels of an organization
• A history of success selling into the Marketing vertical or adjacent industries, with a deep understanding of customer needs and market trends
• Demonstrated ability to build and sustain world-class sales organizations, consistently delivering results in complex, competitive markets

Responsibilities

• Collaborate closely with the executive team to craft and execute a comprehensive global sales strategy for Customer.io’s offerings
• Build, mentor, and lead a team of sales executives, managers, and front-line leaders across multiple regions
• Develop and execute regional sales strategies for North America, Central America, South America, EMEA, and APAC
• Drive the global sales organization to master the end-to-end sales cycle, from prospecting to closing
• Forge strong internal relationships with key stakeholders across the organization
• Leverage insights from market trends, competitor analysis, and industry shifts to continually identify and seize new opportunities for growth in global markets
• Optimize the balance between product-led growth and sales-driven strategies
• Continuously assess and improve global sales processes, tools, and systems to optimize efficiency, productivity, and scalability across diverse regions and teams
• Establish and maintain a robust feedback loop with Product, Engineering, Customer Success, and Marketing
• Deliver effective leadership through performance management, coaching, enablement, and feedback
• Recruit, develop, and onboard new sales leaders and team members to scale the global sales organization as needed
• Identify and capitalize on new market opportunities, partnerships, and alliances to drive Customer.io's global market presence and competitiveness
• Cultivate a customer-centric sales culture that prioritizes customer success, long-term partnerships, and overall satisfaction across all regions
• Provide hands-on leadership for large, strategic global deals
• Represent Customer.io’s brand and thought leadership by building relationships with industry influencers, partners, and global thought leaders
• Actively engage in global industry events, conferences, and speaking engagements to promote Customer.io’s expertise and leadership within the industry

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io