FanDuel is hiring a
VIP Account Manager

Summary

Join FanDuel Group, a leading sports-tech entertainment company, as a VIP Account Manager to manage high-net-worth customers and build strong relationships with our VIP clients. This role requires a good understanding of VIP service and a genuine passion for the online gambling industry.

Requirements

• Minimum 2 years of experience in high end customer service field preferred
• Excellent verbal and written communication skills
• Business to Customer Sales experience preferred
• Knowledge of online gaming industry essential
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of Marketing processes preferred
• Willing and able to work non-traditional business hours
• Travel for this role is expected around 25% of the time

Responsibilities

• Manage and retain a portfolio of High Value Players
• Provide an enhanced proactive one stop service to encourage loyalty
• Collect and document customer profiles
• Develop relationships and offer tailored rewards through regular correspondence
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Provide detailed reports on your Customer Portfolio
• Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Opportunity to mentor and develop VIP Hosts within the team

Benefits

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another