Vip Account Manager

Summary

Join FanDuel's growing VIP department as a VIP Account Manager! You will manage a portfolio of high-net-worth clients, building strong relationships to increase loyalty and provide exceptional service. This customer-facing role requires VIP service expertise and a passion for the online gaming industry. Responsibilities include managing client portfolios, providing proactive service, ensuring compliance, collecting customer data, developing tailored rewards, meeting targets, reporting on performance, and hosting VIP events. The ideal candidate possesses at least two years of high-end customer service experience, excellent communication skills, and knowledge of the online gaming industry. FanDuel offers a competitive compensation package, including benefits like medical, vision, and dental insurance; life and disability insurance; a 401(k) matching program; paid time off; and potential bonuses and stock options.

Requirements

• Minimum 2 years of experience in high end customer service field
• Excellent verbal and written communication skills
• Knowledge of online gaming industry
• Passionate about providing top level service
• Confident and people focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Willing and able to work non-traditional business hours
• Travel for this role is expected around 25% of the time

Responsibilities

• Manage and retain a portfolio of High Value Players
• Provide an enhanced proactive one stop service to encourage loyalty
• Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
• Collect and document customer profiles
• Develop relationships and offer tailored rewards through regular correspondence
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
• Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Meet and host VIPs at Hospitality events
• Deliver against company responsible gaming protocols
• Opportunity to mentor and develop VIP Hosts within the team

Preferred Qualifications

• Business to Customer Sales experience
• Understanding of Marketing processes

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Disability insurance
• A 401(k) matching program
• Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
• Paid personal time off
• 14 paid company holidays
• Paid sick time in accordance with all applicable state and federal laws