Virtual Assistant

Summary

Join 20four7VA and work as a Virtual Assistant for Breeze Orthodontics in Torrance, California. This Junior Level position requires 20-40 hours per week, Monday-Friday, 9 am to 6 pm PST. You will be the first point of contact for patients, handling scheduling, insurance verification, and claims processing. Administrative duties include managing emails, patient records, and office documentation. Excellent communication and organizational skills are essential, along with experience in an orthodontic office and familiarity with orthodontic insurance processes. 20four7VA offers competitive rates, weekly payments, paid time off, paid holidays, free training, and a supportive community.

Requirements

• Prior experience in an orthodontic office is highly preferred
• Familiarity with orthodontic insurance processes
• Strong organizational and time-management skills
• Excellent communication skills (verbal and written)
• Attention to detail and accuracy in data entry
• Proficient in email platforms such as Gmail, Google Suite
• Familiarity with Mango VOIP phone systems or similar software
• APPLICATION SOFTWARE KNOWLEDGEABLE/REQUIRED: OrthroTrac or similar

Responsibilities

• Serve as the first point of contact for new and existing patients, providing emotional connection and exceptional customer service
• Convert new patients to start treatment with our team at Breeze Orthodontics- Explain treatment options, financial policies, and insurance details to patients
• Verify orthodontic insurance eligibility
• Process insurance claims and handle related inquiries
• Manage patient appointments and follow-up schedules
• Communicate with patients to confirm, reschedule, or cancel appointments as needed
• Respond to emails and manage the inbox
• Maintain accurate and updated patient records
• Organize and manage office documentation, ensuring compliance with orthodontic industry standards
• Provide support to patients via phone or email
• Answer inquiries and provide accurate information regarding services, appointments, and insurance

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you