Virtual Medical Assistant (RN)

Summary

Join MedSpecialized, Inc. as a Virtual Medical Assistant and work for DrCatalyst, a remote healthcare staffing organization. You will be responsible for answering inbound and outbound calls, providing patient care, and documenting interactions in the EMR. The position requires high school education, 6 months of healthcare BPO experience, excellent English proficiency, and computer literacy. The work schedule is a night shift at the Cebu IT Park office. MedSpecialized offers competitive salaries, bonuses, paid time off, and various benefits including health, life, and accident insurance, plus perks like free lunch/dinner and company-sponsored outings.

Requirements

• Willing to work in our Cebu IT Park office
• At least High School Level with 6 months healthcare BPO experience
• Medical Allied Grad or Non-Medical Allied Grad
• Excellent English proficiency with strong communication skills
• 25 wpm or faster
• Computer literacy (GMail, Google Sheets)
• Physically fit to work in a BPO setting

Responsibilities

• Answer inbound calls and help for scheduling, rescheduling, and clinic information
• Make outbound calls for patient appointment reminders, wellness checks, and more
• Supply EMR notes on all calls conducted looping in onsite personnel and providers
• Google Chat with online personnel, as well as separate chats with DRC team members

Preferred Qualifications

• Healthcare BPO experience is an advantage
• Willingness to work overtime is a plus

Benefits

• Monthly salary of 20,000 - 30,000 (depending on BPO healthcare experience)
• New hire bonus of 5,000
• Attendance bonus of 2,000
• Monthly Pro-Rated Risk Allowance of 2,000
• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Free Mental Health Sessions
• Relocation allowance for new hires (from Outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)