VP of Member Relations

Summary

Join Common App, a national non-profit organization, as their Vice President of Member Relations. Reporting to the SVP of Constituent Engagement, you will lead efforts to strengthen partnerships with member institutions. Oversee the Member Relations team, driving strategic vision for member engagement and retention. Collaborate with internal teams to ensure member feedback informs product strategy. Shape corporate strategy, advance inclusivity, and represent the organization in industry forums. This role requires 12+ years of experience in customer service and account management, 10+ years of people management experience, and a bachelor's degree in a relevant field. Common App offers a competitive salary, extensive benefits, and a virtual-first work environment.

Requirements

• Live in the United States
• 12+ years of experience in customer service, account management, and/or constituent relations
• 10+ years of experience as a people manager
• Bachelor's degree in Business Administration, Higher Education, Non-Profit Management, or relevant field; or an equivalent combination of education and experience
• Shape the overall corporate strategy and long-term vision with relevant expertise
• Make critical decisions impacting the entire organization
• Represent the organization at high-profile events and engage with external stakeholders
• Attract and retain top talent, nurturing leadership throughout the organization
• Skilled at managing change for a large team, motivating, and positively directing the team toward strategic direction
• Knowledgeable of sales and account management systems and best practices
• Success in documenting business plans, and creating financial models to support plans
• Ability to define complex problems and arrive at innovative solutions
• Influence internal and external stakeholders
• Lead the team through challenging and high-stakes situations

Responsibilities

• Lead efforts to strengthen and evolve Common App's partnerships with member institutions and partners
• Ensure that over 1,100 member institutions and partners derive exceptional value from Common App’s products and services, enabling them to achieve their admissions and enrollment goals
• Oversee the Member Relations team, driving a strategic vision for member engagement, satisfaction, and retention while fostering the adoption of innovative solutions that address the evolving needs of a diverse membership
• Collaborate with internal teams to ensure member feedback informs product strategy and service enhancements
• Manage the Applications Advisory Committee to align Common App’s offerings with member needs
• Shape corporate strategy
• Advance a culture of inclusivity
• Represent the organization in industry forums, ensuring that Common App continues to deliver exceptional value to its members and partners

Preferred Qualifications

• Experience with the college admission process
• Experience in managing account management and customer service teams
• Knowledgeable of broader higher education industry and market trends
• A passion for higher education is a plus

Benefits

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays*
• Sick leave
• Monthly mental health day
• Virtual-first support
• Choice of PC of MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• Additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and ad&d insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Budgeted annual funds for professional development
• Growth opportunities within the company
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