VP, Revenue Operations

Summary

Join Olo, a leading SaaS platform in the restaurant industry, as our experienced VP, Revenue Operations. Partner with our Sales Leadership team to optimize sales efficiency and effectiveness using data and metrics. You will act as the "chief of staff," establishing vision, ensuring process execution, and developing mitigation plans. This remote-friendly role reports to the SVP, Sales and offers a competitive salary and benefits package. You will lead all aspects of Sales operations, support Sales leadership, champion Olo's Sales tech stack, and maintain data accuracy. The ideal candidate possesses extensive sales and sales operations experience, strong analytical skills, and proficiency with Salesforce and other sales tools.

Requirements

• 12+ years of progressive sales and/or sales operations experience, with 6+ years in leadership and people management roles
• Comprehensive understanding of sales processes and methodologies in a scaled sales organization
• Excellent analytical and quantitative skills used to translate data and trends, along with market and customer insight, into the execution of a clear selling strategy
• Demonstrated success operating in a cross functional environment and delivering outcomes
• Proficiency with Salesforce with excellent analytical, reporting, data manipulation, dashboard creation and business intelligence skills, plus strong knowledge of other sales and BI tools like Clari

Responsibilities

• Lead all aspects of Sales operations including process optimization, technology stack, data integrity, and KPI analysis to build operation efficiencies and guide change management within our Sales teams
• Support Sales leadership through capacity planning, productivity review, market segmentation, territory carving, quota/incentive design, and headcount allocation
• Be a Technical Champion for the Olo Sales tech stack (Salesforce, Clari, Copilot, Zoominfo, Linkedin SalesNav, and more) and work with internal stakeholders to define a strategic roadmap, evaluate and implement new solutions, integrate to existing technologies, and help enable the global Sales organization with training and guidance on key capabilities
• Maintain SFDC data accuracy for territory and account assignments, goals, account hierarchy, age of pipeline, tasks, and projects
• Operationalize a forecast methodology, and evaluate sales forecasting results and trends
• Build the sales compensation plans to drive and incentivize the right behaviors for results, and work with our Sr. Sales Compensation Manager to thoroughly communicate comp structure and provide accurate commission payments
• Manage a Deal Desk function to quickly and accurately provide answers to inquiries from Sellers
• Lead sales reporting processes and metrics; proactively monitor sales activities to maintain high levels of quality, accuracy and process consistency, and share key metrics for executive and board-level reporting
• Lead change throughout the organization as a purveyor of best practices and process innovation
• Work with cross-functional teams to ensure that the Sales Operations team is meeting the needs of the business in terms of reporting, user support, and manager support, and work to keep them informed and engaged in a fast-moving environment
• Collaborate with Sales Enablement to conduct training sessions to educate the sales team on corporate functions, reporting, and tools

Preferred Qualifications

• B2B SaaS experience
• Previous experience growing and scaling a Sales Operations team (including Deal Desk and Sales Compensation) in a hyper-growth environment

Benefits

• 20 days of paid time off
• 10 separate sick days
• 11 holidays, plus year-end closure
• Health, dental, and vision coverage for yourself and your family
• A 401k match
• Remote-office stipend
• Company equity
• A generous parental leave plan
• Volunteer time off
• Gift matching policy
• Remote work