VP User Engagement

Summary

Join League as the Vice President of User Engagement and lead the development and execution of user engagement strategies. Build and manage a high-performing team of user engagement analysts and health informatics specialists. Collaborate with product, design, and health solutions teams to ensure alignment on user engagement goals. Drive innovation and problem-solving to enhance user engagement methodologies. Influence key stakeholders across the organization and with clients. Define and track key performance indicators (KPIs) for user engagement and health outcomes. This is a strategic leadership role focused on transforming health experiences for users and partners.

Requirements

• Proven leadership experience in user engagement, with a track record of engagement success as well as building and scaling high-performing teams
• Exceptional creativity and a willingness to experiment with innovative strategies to drive user engagement and health outcomes
• Strong stakeholder management skills, with the ability to influence and build relationships across teams and with external clients
• Experience working in fast-paced, high-growth environments where quick decision-making and execution are critical
• Comfortable leading both high-level strategy and day-to-day operations while maintaining a learner mentality and willingness to adapt based on insights and feedback
• Excellent communication and presentation skills, with a knack for storytelling and engaging clients and internal stakeholders alike

Responsibilities

• Build and lead a high-performing team of user engagement analysts and health informatics specialists. Foster a culture of creativity, innovation, and continuous learning
• Develop and implement comprehensive strategies to increase user engagement, satisfaction, and long-term retention while driving positive health outcomes
• Partner closely with leaders in product, design, and health solutions to ensure alignment on user engagement goals and integrate user-centric insights into product and service offerings
• Act as a thought leader and change agent within League, influencing key stakeholders across the organization and in client-facing environments to ensure the user engagement vision is prioritized and executed effectively
• Lead efforts to introduce innovative user engagement methodologies, including leveraging new technologies and analytics. Push the boundaries of traditional approaches, and encourage the team to experiment and iterate quickly
• Lead and participate in client-facing conversations, effectively presenting user engagement strategies and outcomes while ensuring alignment with client needs and expectations in partnership with League’s Customer Strategy team
• Define key performance indicators (KPIs) for user engagement and health outcomes. Regularly track, analyze, and report on engagement metrics to continuously refine and improve strategies
• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
• Compliance with Information Security Policies

Preferred Qualifications

An understanding of health systems and health informatics

Benefits

$195,600 — $293,400 USD