charity: water is hiring a
Website Manager

Summary

The Website Manager will be responsible for the daily operations of the charitywater.org website, ensuring smooth running, publishing content, and designing experiences that drive fundraising goals and deliver a great user experience. The role requires 7+ years of website management experience, empathy, track record of managing complex web projects, knowledge of web analytics, attention to detail, experience with Conversion Rate Optimization (CRO) and A/B testing programs, and the ability to work cross-functionally.

Requirements

• 7+ years of website management, online fundraising, or eCommerce experience
• Empathy to understand our users and supporters as well as key internal stakeholders
• Experience with website content management systems, information architecture, and content strategy
• Experience with front-end languages (HTML, CSS)
• Deep knowledge of web analytics (Google Analytics 4) and leveraging data to inform strategy and drive performance
• The ability to make clear decisions that positively impact organizational goals and performance
• An attention to detail which ensures content is error-free, grammatically correct, and aligned with our brand identity and tone of voice
• Experience with Conversion Rate Optimization (CRO) and A/B testing programs and platforms

Responsibilities

• Owning the website; you’ll be the central person responsible for what content gets published where and when, how to align the website with current campaigns, and for its overall performance in relation to fundraising goals and user experience
• Optimizing our on-site information hierarchy; owning our strategy with respect to navigation and designing the best approach for balancing landing page needs with rich content designed to engage and inform users

Preferred Qualifications

• Experience with front-end languages (Javascript)
• Experience using Builder, Contentful, Optimizely, Looker, and Salesforce
• Experience with nonprofits and online fundraising
• Experience working with Product, Engineering, and Marketing teams

Benefits

• Unlimited PTO
• Summer Fridays
• 6-week paid sabbatical leave after 5 years of employment
• Annual bonus potential through The Pool
• 401k plan + employer match
• Medical covered at 80% + Dental/Vision contributions
• FSA + dependent day care FSA
• Employer-paid life insurance, STD, LTD
• 16-week paid maternity and paternity leave for new parents
• Stipends for Home office, Professional Development, TSA Pre-check and a You-do-You Perk
• 2-4 annual travel requirements to spend quality in-person time with the team