Website Onboarding Manager

Summary

Join Housecall Pro as a Manager, Website Onboarding, overseeing a team of specialists and team leads. You will foster innovation and excellent website onboarding for service professionals, managing the onboarding pipeline, performance, process improvement, and customer support. As an inspiring leader, you'll coach your team to success, ensuring a smooth process and development for your team. The role involves managing design decisions, troubleshooting website issues, communicating updates, and supporting hiring. Housecall Pro offers a generous benefits program including health, dental, vision, life, disability, 401(k), paid holidays, flexible PTO, equity, tech reimbursements, and a supportive culture.

Requirements

• 2+ years management experience
• 1-2+ years onboarding and pipeline management
• 1+ years experience in administrative work or data input
• Experience using Google Sheets and pipeline management via Salesforce

Responsibilities

• Manage a team of specialists to grow to their full potential
• Drive design decisions and manage a team of 10+ specialists
• Oversee design of customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand
• Support the team in Troubleshooting issues with that come up during the website build design process (sizing, padding, widgets, etc)
• Oversee Communication of updates to customers, and escalations, via phone call, chat, email, text, and other tools
• Maintain and manage website build performance output and goals for teams reporting to you
• Support hiring needs through conducting interviews, partaking in candidate reviews, etc

Preferred Qualifications

• Website experience
• Ability to manage high performing teams to deliver quality work while hitting KPIs
• Create and follow specific directions while adapting to any changes
• Leader with an interest in growth and curiosity
• Thirst for personal development and improvement, as well as the development and improvement of your team
• Strong communication skills with the ability to create buy-in with offshore teams
• Bias toward generating actionable insights based on data and driving results
• Website design experience

Benefits

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits