Website Program Manager

Summary

Join Mozilla's Marketing Websites & MarTech Team as a Technical Program Manager! Oversee website operations, optimize workflows, and manage vendor relationships. Coordinate with internal and external teams to ensure smooth operations and impactful web and MarTech initiatives. This role requires technical knowledge, program management skills, and agency oversight experience. You will be responsible for website operations, workflow management, vendor relations, and process optimization. The position also involves collaboration with various internal teams and tracking project progress. This is a remote position.

Requirements

• Experience working with distributed teams across multiple time zones
• Experience writing and managing the RFP process with agencies, ensuring alignment with business needs and budget
• 4+ years of experience in website operations, program management, or a related role
• Solid understanding of website development processes, content management systems, and digital best practices
• Strong technical understanding of website development processes and MarTech ecosystems
• Experience managing external agencies, vendors, and contractors
• Good communication and stakeholder management skills, with the ability to coordinate across multiple teams
• Strong organizational and problem-solving abilities, with attention to detail and process optimization
• Ability to translate business requirements into technical requirements and ensure clear communication between stakeholders and engineering teams
• Proficiency with project management tools (Asana, Jira, Trello) and web CMS platforms
• Comfortable working in a fast-paced environment with shifting priorities

Responsibilities

• Be responsible for website operations and workflow management, ensuring projects and updates are efficiently driven
• Manage relationships with external vendors, agencies, and contractors, ensuring high-quality deliverables and adherence to timelines
• Optimize website development and content processes, identifying areas for improvement and implementing solutions to improve efficiency
• Partner with internal teams (engineering, design, marketing, content, and MarTech) to align priorities, coordinate work, and streamline execution
• Collaborate with engineering, data, and MarTech teams to define technical solutions, integrations, and platform improvements
• Identify and mitigate cross-team risks, blockers, and dependencies to ensure on-time delivery
• Track and report on project progress, risks, and performance metrics to ensure clarity and accountability
• Maintain project tools and systems (Asana, Jira, Google Workspace) to keep workflows organized
• Develop and refine standard operating procedures (SOPs) for website management, including QA, deployments, and updates
• Assist in budget planning and resource allocation for outsourced work and vendor engagements

Preferred Qualifications

• Experience with budgeting and contract/vendor negotiations
• Knowledge of agile workflows and sprint-based project management
• Experience working closely with engineering leadership to align on technical roadmaps and priorities

Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)