Remote Work Approvals Coordinator

Summary

Join SFR3, a leading real estate investment firm, as a Work Approvals Coordinator. You will play a crucial role in ensuring the quality of work performed by field teams and vendor partners on our extensive portfolio of affordable single-family homes. Your responsibilities include reviewing work approvals, providing feedback, identifying patterns of problematic behavior, and contributing to the improvement of SFR3 standards and specifications. Success will be measured by the approvals defect rate, the amount of approved spend resulting in warranty claims/customer complaints, and SLA adherence. This role requires a bachelor's degree, relevant experience, strong analytical and communication skills, and proficiency in various software systems. The position offers a competitive salary, bonus structure, remote work options, and a positive work environment.

Requirements

• Bachelor's degree in business administration, property management, or a related field
• 3+ years of construction or property management experience
• Previous expertise in troubleshooting technical issues in construction or real estate projects
• Exceptional communication, interpersonal, and negotiation skills for professional interactions with vendors, stakeholders, and efficient management of relationships and project progress
• Strong analytical and critical thinking skills for project assessment and improvement identification
• Strong problem-solving abilities, adept at navigating ambiguous and complex situations
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Proficient in managing large amount of work from behind a computer, where big data systems are your tool
• Proficient in Excel / Google Sheets and experience working in multiple SaaS systems

Responsibilities

• Review Work Approvals: Reviewing work that has been marked “complete” by our field teams (including vendor partners) and assessing whether the final product meets SFR3 standards and will stand the test of time
• Provide Feedback: When work is not completed to our specifications, provide clear and actionable feedback to field teams on how to resolve the issues
• Develop Insights: Identify patterns of problematic behavior and work with our field management and audit teams to investigate and action accordingly
• Improve SFR3 Spec: Using your insights gathered from reviewing completed work product, help contribute to improving SFR3 standards and specifications by finding innovative ways to improve quality and reduce costs

Benefits

• Strong compensation and benefits. Salary + strong monthly bonus structure
• PTO
• Health/Dental
• 401K
• Remote Work - Work from anywhere with a reliable internet connection
• A+ Work Environment. We work hard and have a lot of fun doing it. We all take a lot of pride in being the best managers of homes in America and everything we do is around constantly improving individually and as a team