Workday Administrator

Summary

Join ConnectWise as a Workday Administrator and support the implementation, maintenance, and administration of our HRIS platform. Partner with cross-functional teams to ensure a smooth end-to-end experience for all colleagues. Responsibilities include providing support, researching and analyzing data, building reports and dashboards, administering permissions, developing workflows, and maintaining system configurations. You will also troubleshoot technical issues, optimize system usage, provide training, and participate in system integration testing. This role requires strong analytical and problem-solving skills, excellent communication, and the ability to work effectively in a fast-paced environment. A bachelor's degree or equivalent experience and 3+ years of relevant experience are required.

Requirements

• Ability to work independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Strong analytical and problem-solving skills with a strong focus on attention to detail
• Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
• Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
• Ability to manage competing priorities and multi-task while producing high quality work
• Ability to operate, collaborate, and partner with colleagues across the organization, regardless of level
• Ability to work effectively with global teams while addressing the challenges of remote communication
• Bachelor’s degree in related field or equivalent business experience
• 3+ years of relevant experience
• Experience administering multiple Workday modules

Responsibilities

• Provides support to cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May influence others within the Information Technology team through the explanation of facts, policies, and practices
• Builds and monitors Workday generated alerts and reports
• Creates custom dashboards with actionable insights based on management level
• Administers and manages all role-based permission assignments and automated permissions
• Develops and administers workflows to help support business processes
• Assists with monitoring connections to existing systems integrated with Workday
• Uses Workday PRISM to unify cross-platform data
• Maintains system configuration, data audits, and releases of new functionality for Workday
• Responds to situations that arise and resolves technical system issues, while also making recommendations for improvements
• Maintains system setup and design, including business processes and reporting, inbound and outbound data interfaces/integrations, and dashboards
• Configures and maintains security profiles for employees across all companies/locations
• Ensures compliance and gathers necessary security policies documenting proper internal security controls
• Partners with cross-functional teams on the adoption of Workday major releases, identifying the impact and enhancement opportunities associated with a new release and communicating appropriately as needed
• Reviews and recommends optimization efforts based on system usage
• Provides technical guidance and training to colleagues in varying departments and levels
• Leads and participates in system integration testing including overseeing and/or developing test scenarios and analyzing the effectiveness and functionality of new configurations to ensure all requirements are met
• Develops functional configuration for new modules and/or updates and enhancements to the existing modules
• Leverages Workday Community and experiential knowledge to resolve complex, escalated issues

Preferred Qualifications

Workday Pro certification

Benefits

• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required