Account Director

Summary

Join Circles as an Account Manager and become the central hub connecting clients to our world-class services. You will be responsible for managing client relationships, ensuring program success, and driving client satisfaction. This role requires strong relationship-building skills, strategic thinking, and the ability to manage multiple projects simultaneously. The position offers a competitive salary ($85k-$100k), work-from-home flexibility, and a comprehensive benefits package. Travel is required (less than 20%). If you excel at building relationships and driving measurable outcomes, this is an opportunity to shape and nurture partnerships that deliver meaningful results.

Requirements

• 5-7 years of client management experience, preferably in a B2B or services-based environment
• Proven ability to manage multiple client accounts and projects simultaneously
• Strong proficiency in Microsoft Suite and familiarity with CRM and project management tools (e.g., Salesforce, Asana, or similar)
• Exceptional written and verbal communication skills, including the ability to tailor messaging to diverse audiences
• Experience leading cross-functional teams and fostering collaboration across departments
• Analytical mindset with the ability to quickly grasp and communicate complex concepts
• Bachelor’s degree required

Responsibilities

• Build and maintain strong tactical and strategic relationships with clients to ensure long-term satisfaction and retention
• Serve as the main liaison between Circles and clients, aligning on goals and ensuring program success
• Proactively address client needs, resolve escalations, and identify opportunities to enhance service delivery
• Drive and secure contract renewals through strong relationship management and proven results
• Identify and pursue growth opportunities within accounts, leveraging knowledge of client business verticals to align with their strategic goals
• Stay attuned to industry trends and client activities to uncover value-added opportunities
• Act as program and project manager for client initiatives, ensuring deliverables are met on time and exceed expectations
• Design and facilitate cross-functional project plans for successful client launches and initiatives
• Collaborate with internal service, operations, and marketing teams to ensure seamless execution of client programs and marketing efforts
• Oversee monthly and quarterly reporting processes, delivering clear, actionable insights on client performance metrics
• Ensure accounts remain profitable while delivering exceptional value to clients
• Partner with internal marketing teams to develop and implement impactful client marketing materials and campaigns
• Foster strong internal relationships to support the effective delivery of services and alignment on client goals
• Create compelling client presentations that communicate program value and progress to stakeholders

Preferred Qualifications

• Relationship-builder with strong emotional intelligence and active listening skills
• Strategic thinker with the ability to see the big picture while managing the details
• Proactive problem-solver who thrives in dynamic environments
• Organized, detail-oriented, and adept at prioritizing multiple tasks
• Positive and flexible team player who welcomes change and innovation
• Calm under pressure and skilled at managing competing demands

Benefits

• Medical, dental, vision insurance starting the first day of the month after hire
• Long-term and short-term disability insurance paid for by Circles
• 401k with match
• Life insurance paid for by Circles
• Generous PTO policy - Accrue up to 15 days during your first year
• Paid holidays
• One paid day off per year to volunteer
• Access to discount programs
• Four-week paid sabbatical every five years
• HSA/FSA account eligibility
• Access to Employee Assistance Program
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities