siccar is hiring a
Account Director

Summary

The job description is for an Account Director position at Siccar, focusing on account planning and management, solution selling, and managing relationships with clients. The role involves leading a team, developing strategic plans, recommending appropriate solutions, and ensuring successful deployment of existing services. The AD is also expected to have strong communication skills, technical appreciation, responsiveness, trustworthiness, proactiveness, and commitment.

Requirements

• Relentless focus on up-take / utilisation of existing Siccar technology
• Successful deployment, implementation and operationalization of existing services under contract
• Full and appropriate utilisation of contracted services and support agreements
• Proactive ownership/management of all issues/support/commercial items
• Communications – timely, consistent, know we can count on, no spin or positional statements
• Technical appreciation – not looking for schmooze, resource coordination
• Responsive – Know when to challenge or push, know when to gather data
• Trustworthy – Honest, sincere. Does not mean sacrifice Siccar goals/objectives
• Proactive – A diligent approach and always looking for ways to improve relationship
• Commitments – Delivers on commitments made, does not say its someone else’s job

Responsibilities

• Lead a team of other Client Account Managers, technical support and professional services consultants who will develop and implement complex software solutions
• Formulate the strategic account plan and lead its execution with rigor and discipline. Agree objectives, KPI’s etc and accountable for them being delivered
• Formulate appropriate strategies and measures to secure success, in coordination with all areas of the business
• Provide a lead role in all aspects of account management and coordinates account and business development activities
• Develop plans to identify new opportunities within business units that have the potential for further development and executes them
• Implements all aspects of territory and account management, with focus on growth and customer satisfaction
• Maintains accurate revenue forecasts
• Applies knowledge of customer goals and objectives, applications, supported hardware platforms, marketing and business trends, and industry knowledge to assess account needs
• Recommends appropriate solutions and prepared to explore creating new solutions
• Leads and coordinates all aspects of customer lifecycle, from opportunity identification and qualification, through negotiation and close and solution delivery, including all software and services aspects of the solution

Preferred Qualifications

• Deep understanding of business, operating model and governance process ‘I know, how they operate and support unilaterally and ensure that Siccar supports globally’
• Fully embraces role in the IT Ecosystem activities

Benefits

• Works remotely until 2024, then expected to work from Edinburgh office 2-3x per week
• Involves travelling to visit clients semi-regularly
• Not accepting overseas applications for remote working