Account Executive

Summary

Join Boldr as an Account Executive and play a key role in building client relationships and expanding service offerings. You will coordinate account management and product development, represent Boldr to strategic clients, and advocate for their needs within our operations. This role involves setting high standards for client support, driving continuous improvement in communication, and ensuring commitment delivery. You will be responsible for managing a sales pipeline, driving revenue, and providing accurate forecasts. Success in this role requires a positive attitude, strong consultative sales skills, and the ability to build rapport with stakeholders. Boldr offers a competitive base salary plus benefits, paid time off, training and development, and mental health support.

Requirements

• Be a top performer in an inside/mid-market sales role with 2+ years experience closing net new logos
• Have a track record of achieving or exceeding sales quota
• Be self-motivated and driven to succeed
• Be naturally curious and have a history of learning new things quickly
• Be highly organized and able to manage several responsibilities at once with little oversight
• Have experience tracking all of your sales activity and reports in a customer relationship management software
• Be an entrepreneur and excited by the prospect of building your business and hitting your quarterly and annual goals

Responsibilities

• Coordinate account management and product development activities by developing and owning the necessary tools and processes
• Represent Boldr to our strategic clients while advocating for these clients in our operations
• Support Boldr’s efforts to streamline communications, document and assist in following up on key action items, and ensure the commitments we’re making internally and externally are being delivered upon
• Set the highest standards in how we support our Clients and drive continuous improvement in how we execute and manage all internal and client communication
• Provide an excellent experience with a positive attitude to every client, on every occasion
• Position the value of our service with stakeholders through consultations via email and video calls
• Effectively manage a pipeline of inbound opportunities so that you can consistently drive revenue for the company and strong ROI for our customers
• Become an expert in assessing the use case of the prospect and customizing your presentation based on the prospect's company size, industry, and desired customer experience
• Proactively report on learnings and valuable feedback to the service team so that we can improve the offering and prioritize the right projects
• Maintain a deep knowledge of our always-evolving offerings and an understanding of the nuances of how it can be used so that you’re able to support prospects accordingly
• Hit sales metrics of success as well as providing timely and accurate forecasts and clear visibility into revenue performance
• Share a strong interest in learning new ideas, processes, and unique requirements within the organization
• Be exceptionally responsive to your client’s requests, and ability to prioritize competing priorities well
• Demonstrate heart and passion for our customers and the ability to exude client satisfaction

Preferred Qualifications

• Have BPO experience
• Have experience with HubSpot CRM software
• Be an analytical and critical thinker, with an eye for even the most minute of details
• Be good at building rapport with both internal and external stakeholders, to be seen as a reliable expert on Client Satisfaction, Sales & our Services
• Be curious and authentic
• Be excited to be using consultative sales strategies in a competitive market

Benefits

• Base salary + benefits
• Paid Time Off
• Training & Development
• Mental Health Support
• Global culture environment