Account Executive

Summary

Join EcoVadis and contribute to a sustainable world by growing our network of assessed companies. As a trusted advisor, you will guide customers through the onboarding process, boosting response rates and driving value. You will engage with customers via various channels, identify high-value prospects, and manage your portfolio to maximize conversion. Proactive pipeline nurturing, risk mitigation, and data-driven insights are key aspects of this role. You will collaborate with internal teams and report on key performance indicators. This full-time position is based in Malaysia and offers a remote work model.

Requirements

• Experience in sales or upselling/inside sales preferred - comfortable with proactive outreach to EcoVadis network members
• Passion for excellent customer service
• Ability to interpret data to identify actions
• Fluency in English, and Japanese or Chinese
• 2+ years experience in a customer facing role
• Autonomous and proactive
• Enthusiasm and motivation to improve customer experience
• Proactive in suggesting, designing and implementing ideas and improvements

Responsibilities

• Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates for the APAC markets and ultimately convince them to adopt our EV solution
• Identify and target “high value” customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
• Manage, monitor and drive your portfolio to maximize conversion
• Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow
• Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
• Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
• Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
• Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc)

Preferred Qualifications

• Other South-East Asian languages are a strong plus
• Digital marketing experience a plus
• Team player
• Experience with Salesforce or CRM software preferred
• Comfortable working in a fast paced, high-growth environment
• Understanding the ANZ culture is also a plus

Benefits

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Medical Aid coverage in accordance with company policy
• Remote work model
• Remote work from abroad policy
• Paid employee volunteer day