Account Executive

Summary

Join EcoVadis as a Frontline employee and contribute to a sustainable world! You will engage with Dutch and English-speaking suppliers, guiding them through the EcoVadis onboarding process. Your role involves acquiring new suppliers, boosting response rates, and driving value throughout the customer experience. You will act as a trusted advisor, influencing customer interactions and collaborating with internal teams. Success in this role requires strong customer service skills, sales experience, and data interpretation abilities. This position offers a hybrid work model, flexible hours, and a comprehensive benefits package.

Requirements

• Experience in sales or upselling/inside sales preferred - comfortable with proactive outreach to EcoVadis network members
• 2+ years experience in a customer facing role
• Passion for excellent customer service
• Ability to interpret data to identify actions
• Fluent in English - other languages are a plus
• Comfortable presenting to large groups
• Team player
• Autonomous and proactive
• Enthusiasm and motivation to improve customer experience
• Proactive in suggesting, designing and implementing ideas and improvements

Responsibilities

• Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates for the Benelux and UK markets and ultimately convince them to adopt our EV solution
• Identify and target “high value” customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
• Manage, monitor and drive your portfolio to maximize conversion
• Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow
• Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
• Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
• Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
• Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc)

Preferred Qualifications

• Experience with Salesforce or CRM software preferred
• Comfortable working in a fast paced, high-growth environment

Benefits

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Hybrid work organization (from the office or from home)
• Remote work from abroad policy
• Meals and Transportation Vouchers (Cobee card)
• Dental Benefits
• Life & Accident Insurance + Private Health Insurance
• Paid employee volunteer day
• Paid moving day (1/year)
• Time off: 1 Community Service Day + 1 Personal Day
• Summer Hours in July and August (36 hours per week)
• Hybrid Monthly Allowance for electricity and Internet