Account Executive

Summary

Join Nextiva as a Customer Account Executive and redefine customer experiences. You will manage a portfolio of small to mid-sized business customers, uncovering opportunities through various outreach methods. Responsibilities include cross-selling solutions, delivering product walkthroughs, using sales frameworks to close deals, maintaining Salesforce accuracy, and exceeding sales targets. You will leverage your strong communication and listening skills to build relationships and drive revenue growth. This role requires 4+ years of experience in account management, sales, or business development, proven revenue growth success, fluency in English, and proficiency in sales tools and frameworks. Nextiva offers a comprehensive total rewards package including health and life insurance, paid time off, parental leave, wellness programs, and professional development opportunities.

Requirements

• 4+ years of experience in account management, sales, or business development
• Proven success growing revenue within existing customer accounts
• Fluent in English (spoken and written)
• Strong communication and listening skills; able to type 50+ WPM
• Skilled in multichannel outreach and follow-up (calls, email, SMS)
• Salesforce CRM experience and forecasting comfort
• Working knowledge of BANT, MEDDPIC, or similar qualification frameworks
• Competitive, coachable, organized, and customer-obsessed

Responsibilities

• Manage a portfolio of existing small to mid-sized business customers (100 or less Employees)
• Uncover opportunities through discovery-led outreach using calls, email, SMS, and voicemail
• Cross-sell solutions such as call center features or reporting dashboards based on actual business needs
• Deliver tailored product walkthroughs that demonstrate how Nextiva drives business outcomes
• Use BANT and MEDDPIC frameworks to qualify, prioritize, and close deals with confidence
• Maintain Salesforce accuracy, manage pipeline, and forecast revenue weekly
• Meet and exceed monthly and quarterly sales targets
• Deliver Amazing Service®, leveraging the value of our products and services
• Strategically build a strong pipeline to ensure quota is consistently met

Preferred Qualifications

• Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible
• Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership.  You bring new ideas to the business for product innovation or processes
• Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs
• Influencer – you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business
• Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute
• Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations.  You use systems and tools to your advantage, helping you know more about your customers
• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies
• Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams

Benefits

• Comprehensive medical coverage, individual limit on exclusions and dental care
• Life, disability, traumatic injuries and critical diseases
• PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays
• Employee Assistance Program and wellness initiatives
• Access to ongoing learning and development opportunities and career advancement