Account Executive

Summary

Join NICE, a global leader in customer experience technology, as a SAM Account Executive. This role focuses on delivering exceptional account management and business direction to key clients. You will build strong relationships, identify growth opportunities, and consult on optimizing product usage. Success is measured by client retention and revenue growth. The position requires 4+ years of relevant experience in account management within the contact center industry and a strong technical understanding of contact center software. NICE offers a dynamic, collaborative work environment with ample opportunities for professional growth and development.

Requirements

• 4+ years applicable experience in the account management function in customer service, call/contact center and/or service delivery
• Working technical knowledge of contact center software/design/functionality
• Experience in managing the business aspects of large Enterprise-level customers

Responsibilities

• Identify upsell and cross-sell opportunities within the customer base
• Consult with the client regarding their contact center business, identifying areas in which they can use their existing NICE CX products more effectively in coordination with best practices in the contact center industry
• Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps
• Measure success via tracking of client retention and revenue growth

Preferred Qualifications

This position will require travel of 20-40% of the time between customer meetings, quarterly business reviews, industry events, and sales kickoff

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations