Account Executive

Summary

The job description is for an Account Executive position at Paralucent, a leading boutique technology project delivery and staffing company. The role involves managing client relationships, overseeing projects, and driving revenue growth through sales activities. The ideal candidate should have 7+ years of experience in the technology professional services industry, good negotiation skills, knowledge of MS Office and Salesforce CRM software, and a methodical nature with attention to detail.

Requirements

• Own and manage multi-level client stakeholder relationships across multiple strategic accounts
• Own and resolve day-to-day delivery issues and escalations on accounts through the billable professional services and staffing
• Design, develop, plan, and execute strategic program roadmaps for clients that drive optimum adoption and are rooted in a deep understanding of customer’s business goals, including driving product enhancements and data analysis
• Regularly report on account adoption status, correction of error actions, and program evolution opportunities to both internal and external client and partner stakeholders
• Develop and manage technical project plans to drive adoption and servicing through-put while coordinating efforts across both internal and external teams
• Good negotiation skills
• Outstanding knowledge of MS Office and a good knowledge of Salesforce CRM software
• Sense of ownership and pride in your performance and its impact on Company’s success
• Methodical in nature with attention to detail
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Responsibilities

• Engage in 80% sales activities and 20% account management to maximize revenue generation
• Collaborate with clients to understand their challenges and collaborate on tailored solutions
• Develop comprehensive Statements of Work (SOW) to outline project scope and deliverables
• Nurture and manage client relationships, ensuring their ongoing satisfaction
• Actively participate in achieving sales goals and quotas
• Manage the complete sales cycle, providing delivery assistance when necessary
• Foster strong and enduring client relationships
• Identify opportunities for up-selling and cross-selling to drive business growth
• Deliver professional after-sales support to ensure client satisfaction
• Efficiently deliver project and staffing engagements, meeting client expectations
• Provide exceptional customer support throughout the engagement lifecycle
• Prepare and present reports on Key Performance Indicators (KPIs)
• Create and deliver persuasive proposals, presentations, RFP responses, and SOWs
• Undertake additional business development tasks as directed

Preferred Qualifications

• Experience in FSI industry
• Experience in the IT contractor market as provider or consumer
• Advanced degree, PMP certification

Benefits

• Work remote (from home) 50% of the time (remaining 50% is client/office meetings)
• Flexible work environment (work-life balance)
• Company that gives back through various social causes
• Centrally located office location (10 minutes from Union Station)
• Travel within the GTA (occasional travel within Canada/US)