Account Executive

Summary

Join Xero's rapidly growing South African sales team as an Account Manager, working closely with Xero Accounting Partners. You will support and guide partners through onboarding, client migration, and achieving Bronze Partner status. This role involves developing and growing partner accounts by assisting with digital strategies and providing consistent support. You will manage partner recruitment, education, and growth, monitoring their progress and developing individual engagement plans. The position requires managing sales tickets, maintaining CRM data, and continuously developing Xero product knowledge. Success in this role depends on building strong partner relationships and exceeding monthly targets.

Requirements

• Experience within Inside Sales or Account Management (essential)
• Experience in inbound phone and email sales
• Experience with computers and applications software, including the Google suite of applications and CRM database skills required
• Ability to build rapport with partners over the phone creating lasting relationships
• Attention to detail and follow-up
• Process driven and ability to take ownership
• Loads of initiative and self motivated
• Outstanding communication skills, both written and verbal
• Passion and desire to make a difference

Responsibilities

• Responding to all prospective partner enquiries
• Proactively contacting your partners to offer support and further develop those accounts
• Managing and responding to all incoming sales tickets from prospective, and existing partners
• Supporting existing and prospective Partners through their Xero Partner Journey from the initial Certification stage
• Maintaining accurate information relating to sales tickets, inbound & outbound calls in our CRM system (Salesforce) at all times
• Maintaining and updating the CRM system of all practice staff and contact details, including adding new leads
• Continuously develop your knowledge of Xero features and functionality by staying up to date withXero training and Webinars

Preferred Qualifications

• Small business accounting software experience (desirable)
• Accounting Product knowledge and workings of an Accounting Practice (desirable)
• Previous experience in a SAAS company would be beneficial
• An interest in the emerging online accounting market