TestPros, Inc. is hiring a
Account Management Assistant in Worldwide

Summary

The Account Management Assistant will contribute to the success of TestPros by supporting the Account Management team in the sales and delivery of consulting services and product implementation projects. This role requires a solid background in IT services contract sales and delivery, excellent customer relations skills, and experience in IT Security or IT Accessibility. The position is full-time remote.

Requirements

• U.S. Citizenship is required
• Great customer relations (and sales) skills, ability to clearly communicate benefits and process with prospective customers
• Responsiveness - you must bring the ability to be highly responsive to customer requests and inquiries
• Customer/Account Management (Technical Sales) experience (including the ability to elicit customer requirements and develop Technical/Cost proposals to fulfill those requirements). Ability to ‘scope’ and ‘price’ IT Security and IT Accessibility projects
• Demonstrated experience with proposal writing (or proposal content contribution)
• Knowledge/experience in one (or both) of these disciplines: IT Security (specifically, NIST 800-171/CMMC and NIST 800-53) or IT Accessibility (specifically, Section 508, WCAG, ADA, etc.)
• 3+ years of related IT technical experience, and commercial project management experience
• Excellent verbal/written communications skills
• Ability to work independently and experienced working in a small business environment
• High proficiency with Microsoft Office to include, PowerPoint and Excel advanced features such as macros, pivot tables, analysis and other advanced features
• Strong organizational skills and attention to detail
• Ability to prioritize and quickly adapt to changing priorities
• Experience creating, managing, and tracking key project management deliverables
• Ability to thrive in a close-knit, friendly corporate culture dedicated to fostering personal career development with accessible and available senior corporate leadership and without micromanagement
• You are passionate about your work, have a drive for learning new technologies and practices, and are a life-long learner with a demonstrated commitment to continuous improvement
• Ability to write and/or contribute to social media articles on the above technical subject matter
• Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training, or work experience (preferred)

Responsibilities

• Manage customer contacts and fulfillment processes via tools such as HubSpot CRM
• Provide timely responses back to new and/or existing customer inquiries
• Prepare and distribute meeting agendas
• Assist with quarterly and yearly account planning, including projections and budgeting
• Assist Account Managers with preparation for Client meetings
• Help our customers to implement and enforce NIST 800-53 ATO, NIST 800-171 / CMMC, DFARs, and IT accessibility requirements (WCAG, Section 508)
• Help develop, cultivate, and manage client relationships
• Participate with proposal development and reviews

Benefits

• TestPros offers a competitive salary
• TestPros offers medical/dental/vision insurance
• TestPros offers life insurance
• TestPros offers disability insurance
• TestPros offers paid time off
• TestPros offers paid holidays
• TestPros offers a 401(k) retirement plan with company match
• TestPros offers opportunities for professional growth
• TestPros offers cell phone discounts