Remote Account Manager

Summary

Join Spreedly as an Account Manager and become a trusted advisor to our customers. You will be responsible for managing a large book of business, driving customer growth and retention, and identifying expansion opportunities. This role requires strong communication, sales, and problem-solving skills, along with experience in the payments industry. You will work closely with customers to ensure their success and provide valuable feedback to our product development teams. This hybrid role is based in Durham, NC or on the East Coast, requiring visits to the Durham office. Spreedly offers competitive compensation and benefits, including health insurance, paid time off, and professional development opportunities.

Requirements

• 3-5 years of experience working directly with customers
• 1-2 years of experience in sales, account management, or customer success roles, preferably at a payments tech company
• Basic understanding of the payments industry
• Demonstrated ability to help customers use products effectively and increase their satisfaction, and a passion for providing excellent customer service
• Comfortable communicating with different levels of stakeholders, from executives to technical staff
• Polished verbal and written communication skills
• Basic negotiation and problem-solving skills
• Ability to stay organized and pay attention to details
• Basic ability to analyze data and understand trends
• Exposure to technology-based solutions
• Interest in continuously learning about payment strategies and how they impact business growth
• Exposure to working with technical customers, such as developers, using APIs for e-commerce support
• Exposure to a growing tech company environment
• Fluency in the English language, both written and spoken

Responsibilities

• Regularly review clients’ business priorities and growth strategies to build account plans that ensure success in support of those strategies
• Protect and grow renewal revenues by ensuring that clients are deriving maximum value through their use of Spreedly
• Track clients’ growth projections against current usage and initiate contract upgrades in a timely manner
• Continuously scour the book of business to identify expansion opportunities and capitalize on those opportunities by executing strong sales acumen and closing capabilities

Benefits

• Competitive salary + Equity
• Outstanding Medical and Dental benefits, including 100% employer-paid options
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
• Open Paid Time Off policy + 12 weeks of paid leave for new parents
• Matching 401(k) plan (5% up to $5,000 yearly)
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• LinkedIn Learning subscription
• Access to company-paid professional coaching service
• Visits to HQ in Durham, North Carolina for remote employees