Manager, Account Management

Summary

Join Sidecar Health and lead our efforts in launching and growing the Florida and Georgia markets as a dynamic Manager of Account Management.

Requirements

• 5+ years of experience in account management in health insurance or employee benefits, with at least 2 years in a leadership role
• Proven track record of successfully managing client relationships and achieving growth targets
• Strong leadership and team management skills, with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with a client-focused mindset
• Strong sense of ownership, a bias for action, and superior problem-solving skills
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• Current Florida State Health and Life insurance license in good standing (preferred)
• Bachelor’s degree

Responsibilities

• Lead the launch and expansion of the Florida market for Account Management
• Identify and leverage opportunities to enhance our market presence and service offerings
• Manage a personal book of clients, ensuring high levels of satisfaction and retention by serving as the primary point of contact and addressing their needs promptly
• Build and maintain strong client and broker partner relationships through regular communication and exceptional service
• Recruit, train, and mentor a team of Account Managers in Florida and potentially Georgia, providing ongoing coaching and support to foster a collaborative and high-performance team environment
• Set clear performance goals and conduct regular evaluations to ensure team members meet or exceed expectations
• Develop and implement best practices for account management processes and procedures
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and drive operational efficiency
• Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction

Benefits

• Competitive salary, bonus opportunity, and equity package
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays