WhatNot is hiring a
Account Manager

Summary

Join Whatnot's Account Management team as an experienced account management leader to drive business growth and foster deep relationships with sellers on the largest livestream shopping platform in North America and Europe.

Requirements

• 5+ years of experience working in sales and/or account management function, specifically working with top business partners streamers, and/or creators
• Past experience growing and scaling Account Management teams within an organization. Specific knowledge of Salesforce, AirTable, Sigma, and other tools to expertly manage your accounts
• Strong project management, organization, and stakeholder engagement skills, including multitasking to lead and execute multiple projects in parallel
• Experience in planning and leading strategic initiatives in close partnership with cross-functional teams and drive execution
• Exceptional interpersonal skills and ability to work effectively with internal and external stakeholders, building strong functional relationships based on trust and respect

Responsibilities

• Develop and nurture strong seller relationships to support the business through a consultative approach
• Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals
• Manage a targeted book of business and develop a strategy for both short and long-term sustained success. Drive in-quarter business growth and product adoption
• Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth
• Perform project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes

Preferred Qualifications

• Be a Whatnot seller or entrepreneur yourself
• Passion for creator communities and/or existing Whatnot product categories (specifically toys, cards and games like Pokémon, Magic the Gathering, Wizards of the Coast)
• Experience buying and selling in online marketplaces

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence