Remote Senior B2B Account Manager

Summary

Join our team as a Senior B2B Account Manager at Patrianna, where you will spearhead account management strategies, manage client relationships, and oversee project elements to ensure client satisfaction and retention.

Requirements

• A minimum of 5+ years in B2B account management, preferably in the iGaming or gambling sector
• Experience in managing high-value client portfolios and complex stakeholder relationships
• Proficient in strategizing and executing account growth and retention plans within the USA/European iGaming markets
• Familiarity with customer support frameworks, VIP player management, and the operational intricacies of risk, fraud, and payment systems
• Highly analytical with a proven track record of operational optimization and problem-solving
• Goal-oriented, with exemplary attention to detail, and the ability to thrive in a fast-paced, dynamic environment
• Strong interpersonal and communication skills, with fluency in English

Responsibilities

• Spearhead the development and refinement of account management strategies to deepen client relationships and ensure retention and satisfaction
• Manage account-related services and support structures, ensuring they align with client needs and business goals
• Lead coordination among project teams to ensure client projects are delivered effectively, while focusing on strategic account planning and client communication
• Monitor and report on the health of accounts, identifying growth opportunities and initiating engagement strategies
• Oversee project components related to B2B accounts, ensuring deliverables are met and align with client expectations, regulatory standards, and industry best practices
• Cultivate a thorough understanding of client needs, market dynamics, and competitive landscapes to proactively address potential issues and opportunities

Benefits

• Competitive salary with performance incentives
• Flexibility for remote work
• Comprehensive training and professional development
• Opportunity for international collaboration and career advancement in a rapidly growing company