Remote Account Manager, Enterprise

Summary

Join 900+ global Docebians and change the way people learn. As an Account Manager at Docebo, you will be pivotal in driving the growth of our clients. Your role will involve managing, expanding and renewing a portfolio of Enterprise accounts, helping ensure clients achieve their learning goals and business outcomes.

Requirements

• 6+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company
• Excellent organizational skills, with the ability to keep pipelines updated and organized
• Strong communication and rapport-building skills, capable of leveraging technology for remote interactions
• Agile and flexible, with the ability to problem-solve and adapt quickly
• Impeccable negotiation skills and a consultative approach to client interactions
• Ability to analyze data and make sound, timely decisions

Responsibilities

• Develop and execute growth plans for your book of business
• Lead processes to expand or modify customer usage of Docebo
• Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint
• Use empathy, curiosity, and innovative thinking to understand and meet customer needs
• Establish and maintain strong relationships with clients, understanding their business initiatives and goals
• Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives
• Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities
• Ensure all account-related data is current and accurately reflects the status of each account
• Analyze data to drive strategic conversations and objectives with clients
• Increase customer satisfaction, loyalty, and retention by creating positive customer experiences
• Achieve and exceed sales and retention targets consistently