Enterprise Account Manager

Summary

Join CoLab as an Enterprise Account Manager and drive growth with our enterprise customers. Leverage enterprise strategy to build strong relationships, deliver tailored solutions, and help clients achieve significant business outcomes. Develop and execute account strategies to secure and expand 7-figure accounts. Collaborate with Customer Success Managers to identify and close upsell opportunities. You will build strategic relationships, develop account strategies, provide expert consultation, identify expansion opportunities, partner with cross-functional teams, and drive customer success. Maintain detailed records of activities and progress in Salesforce. This role requires a proven track record in account management within a SaaS business or an engineering background with strong closing skills, particularly with large enterprise customers.

Requirements

• Experience: Proven track record in an Account Manager role within a SaaS business, or an engineering background with strong closing skills, particularly with large enterprise customers. Experience in Manufacturing is a plus
• Strategic Thinker: Strong ability to navigate complex enterprise sales cycles for a product that is new to market, leveraging a strategic mindset to devise effective account plans that include closing expansion deals of $100K to $1M+
• Customer-Centric: Passionate about helping clients succeed and delivering significant value, with a keen ability to comprehend and analyze customer use cases
• Team Player: Dedicated to a team-oriented approach, with an ownership mindset and no ego
• Resilient: Motivated by challenges, you are excited to overcome roadblocks and drive positive outcomes for both customers and CoLab
• Excellent Communicator: Strong communication skills, with the ability to articulate technical concepts and solutions clearly and persuasively
• Adaptable: Thrives in a fast-moving startup environment, ready to embrace change and innovate as needed

Responsibilities

• Build Strategic Relationships: Establish and foster relationships with existing enterprise customers and strategic accounts to become their trusted advisor and advocate for CoLab
• Develop Account Strategy: Create and execute comprehensive account plans that maximize value for customers while driving significant revenue growth for CoLab
• Provide Expert Consultation: Act as a subject matter expert on CoLab and industry best practices, guiding customers on how to effectively leverage our solutions to meet their specific needs
• Identify Opportunities for Expansion: Proactively find, qualify, and cultivate upsell opportunities within existing accounts, specifically focusing on expansion deals ranging from $100K to $1M+ by understanding their evolving business and technical requirements
• Partner with Cross-Functional Teams: Work closely with Account Executives and Customer Success teams to strategize on account expansions, renewals, and identifying growth opportunities
• Drive Customer Success: Assist customers in achieving their desired outcomes by aligning CoLab's solutions with their goals, fostering long-term partnerships
• Document Activities: Manage follow-up conversations, track progress, and document all activities and insights in Salesforce to ensure transparency and effective pipeline management