Account Manager

Summary

Join our dynamic team at OpenProject as an Account Manager and play a crucial role in ensuring customers maximize their use of our platform. As an Account Manager, you will be responsible for customer engagement, training & consulting, product demos, proactive outreach, customer satisfaction, cross-functional collaboration, and documentation.

Requirements

• Fluent in both English and German, with strong verbal and written communication skills in both languages
• Previous experience in customer success, sales, or training/consulting, ideally within a tech/SaaS company. Experience in a scaling or startup environment is a plus
• Familiarity with CRM systems and data management tools
• Strong communication skills with a proactive and empathetic approach to customer service
• A genuine interest in open source software and its community

Responsibilities

• Maintain regular contact with existing clients, providing them with training, onboarding, and support
• Upsell and renew plans in a friendly and efficient manner via phone and written communication through our CRM
• Deliver training and consulting sessions in both German and English, either online or on-site, in close collaboration with our training team
• Schedule and conduct demo sessions for potential and existing clients, tailoring them to specific customer requirements
• Reach out to customers to ensure timely renewals and promote additional services or user licenses as needed
• Identify and tailor solutions to meet individual customer needs, ensuring timely responses and recommending best practices
• Provide valuable feedback to our product, marketing, and sales teams based on customer interactions. Work closely with all team members to deliver a top-notch experience for both current and potential users
• Identify common use cases and document them to assist customers and interested users in making the most out of OpenProject

Preferred Qualifications

Proficiency in French or Spanish is a plus. Experience with OpenProject is also advantageous