Remote Account Manager

Summary

Join Togetherwork's Petcare vertical as an Account Manager and drive customer retention, secure renewals, and identify growth opportunities within Enterprise accounts. This pivotal client-facing role requires a strong background in account management and proven ability to lead and grow client relationships.

Requirements

• Bachelor’s degree or five years of experience in lieu of degree
• 3+ years of account management experience, preferably in software delivery within an agency, technology provider, or client-side role, particularly within the pet care industry
• Strong analytical skills with the ability to derive insights from data
• Exceptional time management and organizational skills
• Proven customer service excellence and communication abilities
• Experience in understanding market trends and anticipating changes
• Ability to identify and articulate client expansion opportunities, backed by data-driven recommendations
• Proficient in quickly understanding project scope and requirements, and in effectively communicating solutions
• Demonstrated success in meeting key performance indicators and consistently achieving targets
• Strong ability to navigate complex client situations, addressing concerns proactively and positioning solutions positively
• Flexibility and adaptability in managing change and conflicting priorities in a dynamic, entrepreneurial environment

Responsibilities

• Foster Customer Loyalty: Develop deep, trust-based relationships with customers to ensure their long-term satisfaction and loyalty
• Strategic Communication: Prepare and deliver impactful presentations tailored to various scenarios such as Quarterly Business Reviews, Strategic Recommendations, and Financial or Retainer Usage Reports
• Drive Retention and Growth: Lead the renewal process, securing yearly or multi-year contracts through effective business routines and negotiation strategies

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave