Valatam is hiring a
Account Manager in Venezuela

Summary

The job description is for a bilingual Account Manager to join Valatam, a company that builds remote teams in Latin America. The role involves managing client projects and accounts, upselling opportunities, conducting regular follow-ups with clients, and maintaining good relationships. The position is remote and only resumes in English will be considered.

Requirements

• C1/C2 English and Spanish writing and speaking skills
• At least 2 years of project management experience as an Account Manager, Customer Relationship Manager, or a similar role preferably remote
• Proven experience identifying upselling opportunities and closing deals effectively
• Strong administrative skills, including task management, record-keeping, and document organization, preferably in a fast-paced environment
• Graduated (or soon to graduate) with a college degree
• Able to work a Monday-Friday 8 am - 5 pm schedule in EST time zone
• Proficient with Microsoft programs and Google Suite
• Strong organizational skills and attention to detail
• Ability to work independently and manage multiple priorities effectively
• Exceptional communication and interpersonal skills
• Exceptional telephone manner & service-orientated email writing skills
• Ability to quickly learn how to use new tools and software
• A quiet home office with a desk and office chair
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
• Access to a quiet 'home office
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

Responsibilities

• Update team members' placement status in internal databases to ensure accurate records of placements
• Update VA Manager on new placements and coordinate placement logistics
• Identify upselling opportunities and present placement opportunities to team members, confirming their interest in the role and updating their availability before sending information to clients
• Close upselling deals by sending potential profiles by email, introducing team members to clients, scheduling calls, and onboarding sessions
• Conduct regular follow-ups with clients to ensure high levels of productivity have been accomplished and gather customer testimonials and referrals
• Schedule regular meetings with clients to ensure their satisfaction and address any concerns or issues
• Act as a point of contact for complaints from clients, escalate issues as appropriate and act as an intermediary and problem solver for existing accounts assigned to you
• Give updates on recruitment searches to clients when applicable and participate in meetings with management to discuss project performance
• Discuss upselling opportunities with Trial, HR, and Recruitment departments to identify potential candidates for each position
• Manage relevant email accounts and calendars, schedule meetings, generate reports, and update databases as needed
• Provide feedback to Trial, Recruitment, and HR departments on team member performance and client satisfaction
• Establish clear client retention goals and promote the value of our services to ensure client retention and satisfaction

Benefits

• Our pay rate: $5/hr (approx $840-880/month)
• Commissions on upsells
• Ongoing pay rate increments once a year based on performance
• Discretionary bonuses
• 5 Holidays as PTO
• 10 Self-care days
• Gym/Wellness allowance
• Medical stipend after 6 months of services provided
• Unlimited online fitness classes with our online personal training partner
• Invites to our annual Christmas parties and other in-person or online gathering