Account Manager

Summary

Join Highspot's Account Management team as a high-impact customer-facing professional. Manage existing Commercial and Enterprise accounts, ensuring customers fully realize the value of the Highspot solution. You will work as a trusted advisor, understand customer objectives, collaborate with the Services team, and manage renewals and expansion opportunities. This role requires 3+ years of Account Management or Customer Success experience and strong professional presence. The position offers a competitive base salary and OTE, along with comprehensive benefits including health insurance, 401k matching, flexible PTO, and parental leave. Remote work options are available.

Requirements

• A proven customer-facing professional with experience servicing Commercial and Enterprise accounts
• 3+ years of Account Management or Customer Success experience
• Able to quickly map complex business requirements to product use cases
• A desire to improve your organization and those around you
• Strong professional presence and able to negotiate effectively
• Be able to work independently & as part of a team in a fast paced, rapidly changing environment
• Able to demonstrate a sense of urgency and manage your customer pipeline effectively
• Able to drive the execution of renewal and expansion discussions and agreements
• Demonstrate the ability to save and renew at risk customers

Responsibilities

• Work as a trusted advisor to your customers and ensure they fully realize the value that the Highspot platform provides to their business
• Understand and document your customers’ business objectives and work with the customer to hold all parties accountable for progress toward those objectives
• Work closely with the Services team to ensure the highest level of customer satisfaction
• Meet regularly with your customers to provide value at every touch point throughout the life of the customer
• Manage the customer renewal process and work toward expanding the footprint of Highspot at your customer organizations
• Create and drive revenue across assigned accounts
• Meet and exceed all quarterly and annual revenue targets
• Quickly learn new software product(s) and clearly communicate the value proposition
• Maintain account and opportunity forecasting within our internal SFA system

Preferred Qualifications

Salesforce experience

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Health Savings Account (HSA) with employer contribution
• 401(k) Matching with immediate vesting on employer match
• Flexible PTO
• 8 paid holidays and 5 paid days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• 18 weeks paid parental leave
• Access to Coaches and Therapists through Modern Health
• 2 volunteer days per year
• Commuting benefits