Account Manager, Commercial

Summary

Join Highspot's Account Management team as a trusted advisor to existing customers, ensuring they fully realize the value of the Highspot platform. This high-impact role involves managing customer relationships, driving value within their organizations, and exceeding revenue targets. You will work closely with the Services team to ensure customer satisfaction, manage the renewal process, and expand Highspot's footprint within customer organizations. This role requires a proven customer-facing professional with 3+ years of Account Management or Customer Success experience, strong communication and negotiation skills, and the ability to work independently and as part of a team in a fast-paced environment.

Requirements

• A proven customer-facing professional with experience servicing Commercial and Enterprise accounts
• 3+ years of Account Management or Customer Success experience
• Able to quickly map complex business requirements to product use cases
• A desire to improve your organization and those around you
• Strong professional presence and able to negotiate effectively
• Be able to work independently & as part of a team in a fast paced, rapidly changing environment
• Able to demonstrate a sense of urgency and manage your customer pipeline effectively
• Able to drive the execution of renewal and expansion discussions and agreements
• Demonstrate the ability to save and renew at risk customers

Responsibilities

• Work as a trusted advisor to your customers and ensure they fully realize the value that the Highspot platform provides to their business
• Understand and document your customers’ business objectives and work with the customer to hold all parties accountable for progress toward those objectives
• Work closely with the Services team to ensure the highest level of customer satisfaction
• Meet regularly with your customers to provide value at every touch point throughout the life of the customer
• Manage the customer renewal process and work toward expanding the footprint of Highspot at your customer organizations
• Create and drive revenue across assigned accounts
• Meet and exceed all quarterly and annual revenue targets
• Quickly learn new software product(s) and clearly communicate the value proposition
• Maintain account and opportunity forecasting within our internal SFA system

Preferred Qualifications

Salesforce experience strongly preferred

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Health Savings Account (HSA) with employer contribution
• 401(k) Matching with immediate vesting on employer match
• Flexible PTO
• 8 paid holidays and 5 paid days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• 18 weeks paid parental leave
• Access to Coaches and Therapists through Modern Health
• 2 volunteer days per year
• Commuting benefits