Account Specialist

closed
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1Password

πŸ’΅ $38k-$85k
πŸ“Remote - United States, Canada

Summary

Join 1Password as an Account Specialist-Growth and play a crucial role in ensuring the success and satisfaction of high-volume transactional customers. You will articulate the value of 1Password, build strong client relationships, and provide best-practice guidance. This remote position (Canada/US) requires experience in sales, account management, or customer success within a SaaS environment. Responsibilities include managing a client portfolio, qualifying leads, and collaborating with internal teams. The role offers a competitive salary, commission, and a comprehensive benefits package including health, dental, paid time off, and equity grants. Occasional travel may be required for team and customer events.

Requirements

  • 1+ years in a Sales, Account management, Customer success, or related role preferably in a SaaS environment
  • Proven ability to effectively manage a pipeline with consistent performance against various sales metrics (revenue quota, sales target, etc)
  • Ability to thrive in a fast-paced environment and adapt to changing priorities and demands
  • Strong communication skills with a demonstrated ability to articulate complex technical terms in a digestible way
  • Strong organizational skills with a proven ability to manage multiple priorities simultaneously, ensuring Customer issues are resolved in a timely manner
  • Strong interpersonal skills with a demonstrated ability in building customer relationships

Responsibilities

  • Oversee a portfolio of clients, supporting users and prospects by understanding their goals and resolving pain points with our solutions
  • Qualify leads, understand their business requirements, and manage the entire deal cycle from discovery through close (e.g organizing demos, providing proposals, ensuring successful onboarding handoff, etc.)
  • Fostering and nurturing clients needs and leverage internal subject matter experts to ensure they are answered accurately and in a timely manner
  • Proactively engage clients to assess customer experience and current usage of product, and identify upsell opportunities
  • Collaborate with internal teams (Customer Success, Onboarding, etc.) to ensure timely deal closures
  • Share client feedback and requirements with cross-functional teams (growth, marketing, operations, etc.) to ensure we're working on projects that support business goals and raise client satisfaction
  • Monitor metrics and KPIs (activity metrics, time to close, average deal size, etc.) and take action on any trends observed
  • Create and deliver compelling sales presentations to prospective clients to achieve sales goals
  • Demonstrated experience handling a high volume of inbound customer inquiries through various channels (e.g, phone, email, and chat)

Preferred Qualifications

  • Experience with 1Password or other password managers
  • Experience with Salesforce, Gainsight etc. or related

Benefits

  • Maternity and parental leave top-up programs
  • Wellness spending allowance
  • Generous PTO policy
  • Company-wide wellness days off scheduled throughout the year
  • Wellness Coach membership
  • Comprehensive health coverage
  • Company equity for all full-time employees
  • Retirement matching program
  • Training budget, 1Password University access, and learning sessions
  • Free 1Password account (and friends and family discount!)
  • Paid volunteer days
  • Employee-led DEIB programs and ERGs and ECGs
  • Fully remote environment
  • Peer-to-peer recognition through Bonusly
  • Health, dental, 401k and many others
  • Paid time off
  • Equity grant
  • Incentive programs
  • Health, dental, RRSP and many others
This job is filled or no longer available

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