Summary
Join 1Password as an Account Specialist-Growth and play a crucial role in ensuring the success and satisfaction of high-volume transactional customers. You will articulate the value of 1Password, build strong client relationships, and provide best-practice guidance. This remote position (Canada/US) requires experience in sales, account management, or customer success within a SaaS environment. Responsibilities include managing a client portfolio, qualifying leads, and collaborating with internal teams. The role offers a competitive salary, commission, and a comprehensive benefits package including health, dental, paid time off, and equity grants. Occasional travel may be required for team and customer events.
Requirements
- 1+ years in a Sales, Account management, Customer success, or related role preferably in a SaaS environment
- Proven ability to effectively manage a pipeline with consistent performance against various sales metrics (revenue quota, sales target, etc)
- Ability to thrive in a fast-paced environment and adapt to changing priorities and demands
- Strong communication skills with a demonstrated ability to articulate complex technical terms in a digestible way
- Strong organizational skills with a proven ability to manage multiple priorities simultaneously, ensuring Customer issues are resolved in a timely manner
- Strong interpersonal skills with a demonstrated ability in building customer relationships
Responsibilities
- Oversee a portfolio of clients, supporting users and prospects by understanding their goals and resolving pain points with our solutions
- Qualify leads, understand their business requirements, and manage the entire deal cycle from discovery through close (e.g organizing demos, providing proposals, ensuring successful onboarding handoff, etc.)
- Fostering and nurturing clients needs and leverage internal subject matter experts to ensure they are answered accurately and in a timely manner
- Proactively engage clients to assess customer experience and current usage of product, and identify upsell opportunities
- Collaborate with internal teams (Customer Success, Onboarding, etc.) to ensure timely deal closures
- Share client feedback and requirements with cross-functional teams (growth, marketing, operations, etc.) to ensure we're working on projects that support business goals and raise client satisfaction
- Monitor metrics and KPIs (activity metrics, time to close, average deal size, etc.) and take action on any trends observed
- Create and deliver compelling sales presentations to prospective clients to achieve sales goals
- Demonstrated experience handling a high volume of inbound customer inquiries through various channels (e.g, phone, email, and chat)
Preferred Qualifications
- Experience with 1Password or other password managers
- Experience with Salesforce, Gainsight etc. or related
Benefits
- Maternity and parental leave top-up programs
- Wellness spending allowance
- Generous PTO policy
- Company-wide wellness days off scheduled throughout the year
- Wellness Coach membership
- Comprehensive health coverage
- Company equity for all full-time employees
- Retirement matching program
- Training budget, 1Password University access, and learning sessions
- Free 1Password account (and friends and family discount!)
- Paid volunteer days
- Employee-led DEIB programs and ERGs and ECGs
- Fully remote environment
- Peer-to-peer recognition through Bonusly
- Health, dental, 401k and many others
- Paid time off
- Equity grant
- Incentive programs
- Health, dental, RRSP and many others