Account Specialist

Summary

Join 1Password as an Account Specialist-Growth and play a crucial role in ensuring the success and satisfaction of high-volume transactional customers. You will articulate the value of 1Password, build strong client relationships, and provide best-practice guidance. This remote position (Canada/US) requires experience in sales, account management, or customer success within a SaaS environment. Responsibilities include managing a client portfolio, qualifying leads, and collaborating with internal teams. The role offers a competitive salary, commission, and a comprehensive benefits package including health, dental, paid time off, and equity grants. Occasional travel may be required for team and customer events.

Requirements

• 1+ years in a Sales, Account management, Customer success, or related role preferably in a SaaS environment
• Proven ability to effectively manage a pipeline with consistent performance against various sales metrics (revenue quota, sales target, etc)
• Ability to thrive in a fast-paced environment and adapt to changing priorities and demands
• Strong communication skills with a demonstrated ability to articulate complex technical terms in a digestible way
• Strong organizational skills with a proven ability to manage multiple priorities simultaneously, ensuring Customer issues are resolved in a timely manner
• Strong interpersonal skills with a demonstrated ability in building customer relationships

Responsibilities

• Oversee a portfolio of clients, supporting users and prospects by understanding their goals and resolving pain points with our solutions
• Qualify leads, understand their business requirements, and manage the entire deal cycle from discovery through close (e.g organizing demos, providing proposals, ensuring successful onboarding handoff, etc.)
• Fostering and nurturing clients needs and leverage internal subject matter experts to ensure they are answered accurately and in a timely manner
• Proactively engage clients to assess customer experience and current usage of product, and identify upsell opportunities
• Collaborate with internal teams (Customer Success, Onboarding, etc.) to ensure timely deal closures
• Share client feedback and requirements with cross-functional teams (growth, marketing, operations, etc.) to ensure we're working on projects that support business goals and raise client satisfaction
• Monitor metrics and KPIs (activity metrics, time to close, average deal size, etc.) and take action on any trends observed
• Create and deliver compelling sales presentations to prospective clients to achieve sales goals
• Demonstrated experience handling a high volume of inbound customer inquiries through various channels (e.g, phone, email, and chat)

Preferred Qualifications

• Experience with 1Password or other password managers
• Experience with Salesforce, Gainsight etc. or related

Benefits

• Maternity and parental leave top-up programs
• Wellness spending allowance
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Company equity for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Paid volunteer days
• Employee-led DEIB programs and ERGs and ECGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly
• Health, dental, 401k and many others
• Paid time off
• Equity grant
• Incentive programs
• Health, dental, RRSP and many others