Account Specialist

Summary

Join our team as a detail-oriented and proactive Amazon Account Specialist! You will manage Amazon accounts, ensuring policy compliance, optimizing product listings, and driving sales. Responsibilities include overseeing customer service, managing inventory, and monitoring key performance metrics for efficiency and growth. Experience in e-commerce, particularly Amazon account management, and knowledge of health and supplement products are essential. The role offers opportunities to analyze data, make data-driven decisions, and collaborate effectively. We offer paid vacation and holiday time off, as well as work from home flexibility.

Requirements

• Minimum of 2 years of experience managing Amazon accounts
• Proficient in using Amazon Seller Central, Vendor Central, and other relevant tools
• Demonstrated success in driving sales and achieving growth targets on Amazon
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Excellent communication skills with the ability to collaborate effectively across teams
• Strong organizational and project management skills
• Self-motivated and able to work independently with minimal supervision

Responsibilities

• Conduct audits and monitor Amazon accounts for policy violations, health warnings, and performance notifications
• Manage inventory levels and forecast sales and inventory needs
• Handle customer inquiries, reviews, and feedback to ensure a high level of customer satisfaction
• Monitor and address negative reviews and perform related Customer Service tasks
• Submit cases for reimbursement claims and coordinate product shipments to Amazon
• Monitor Best Seller Badges performance on a daily and weekly basis, suggesting improvements
• Stay updated on industry trends and Amazon policies for compliance and to capitalize on new opportunities
• Perform other tasks as assigned

Preferred Qualifications

Experience with supplements or health products is advantageous

Benefits

• Holiday paid time off
• Paid vacation time off
• Work from home