Accounts Clerk

Summary

Join Sinch ClickSend, a global cloud-based communications platform, as an Accounts Clerk for a 5-month fixed-term contract based remotely in the Philippines. You will handle various customer and commercial bookkeeping transactions, including processing refunds, reviewing chargebacks, managing invoices, and processing commission requests. This role requires proven accounting experience and familiarity with bookkeeping procedures, MS Office, CRM databases, and accounting software. You will be trained on our systems and processes and will work with a team of over 50 Philippines-based colleagues. The position offers a 100% remote work environment and the opportunity to contribute to a growing tech company.

Requirements

• Proven accounting experience, preferably as an Accounts Receivable Clerk or Accounts Payable Clerk
• Familiarity with bookkeeping and basic accounting procedures
• Competency in MS Office, CRM databases and accounting software like Xero and Stripe
• Accuracy and attention to detail
• Aptitude for numbers
• Ability to perform filing and record keeping tasks
• Data entry and word processing skills
• Well organised
• Exceptional communication skills both written and verbal

Responsibilities

• Maintain a clean and organized email inbox, ensuring all internal and external emails are responded to within a 48-hour SLA. Action and categorize emails efficiently to streamline workflow
• Accurately allocate payments and ensure all receipting is completed at the start of each day. Monitor unapplied prepaid invoices and escalate syncing issues with Stripe as needed
• Process prepaid and postpaid contracts within a 48-hour SLA. Raise and issue invoices, ensuring accurate billing and payment reconciliation. Generate and review the customer invoice report in the first week of each month
• Send payment links post-billing, raise credit notes, investigate and resolve invoice payment discrepancies, and apply necessary adjustments to clear outstanding balances
• Action chargebacks, track chargeback outcomes, and process manual refunds via Intercom
• Process bi-monthly commission withdrawals and manually calculate commission for a specific customer on a weekly basis
• Generate and submit monthly reports to Ash, address billing inquiries, and provide insights into pricing, chargebacks, and refunds
• Investigate account discrepancies, manage Intercom tickets related to billing, and assist with pricing inquiries

Preferred Qualifications

Exposure to Intercom beneficial

Benefits

100% remote work