Accounts Receivable Specialist

Summary

Join Protective and help protect customers against life’s uncertainties! This position is responsible for applying cash received into the business Admin system across all lines of business. You will review and apply new business funds, upload ACH payments, research checks, prepare check requests, and provide phone support. The role requires strong communication skills and the ability to multitask. A high school diploma or equivalent and one to two years of customer service experience are required, along with proficiency in AS400 and Microsoft Office Suite. Protective offers a competitive salary and a comprehensive benefits package.

Requirements

• High School diploma or equivalent
• Minimum one to two years customer service experience
• Proficiency with AS400 Administration systems; Microsoft Office Suite programs
• Strong interpersonal communication skills
• Must demonstrate a strong sense of teamwork
• Must be a team player who is willing to work with others
• Must be able to multi-task and prioritize assignments
• Must be able to communicate with internal and external customers on a professional level

Responsibilities

• Review and apply new business funds to the dealers’ accounts for all lines of business
• Upload ACH payments daily
• Research checks with no business or needing additional backup
• Prepare check requests for returned premium incorrectly sent to Protective
• Provide phone support for incoming calls from external dealers/customers as well as internal customers
• Respond timely to the team’s email queue
• Review Debit/Credit report to ensure business is processed for cash received
• Other duties as assigned

Benefits

• Health, dental and vision insurance
• Mental health benefits and an employee assistance program
• Paid time off, paid parental leave, short-term disability, and a cultural observance day
• Contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching
• ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards