Administration Operations Associate

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Ryz Labs

πŸ“Remote - Argentina

Summary

Join RYZ Labs as an Administration Operations Associate, a remote position based in LatAm, supporting the Account Management team. Your primary responsibilities will include processing billing, creating recaps, and handling various administrative tasks. You will ensure high-level customer service, becoming an expert in the client's business and technology. This role requires strong organizational skills, attention to detail, and excellent communication skills. Experience in a similar administrative or account management role is essential, along with proficiency in Microsoft Excel and Google Suite. The position offers the opportunity to work autonomously and contribute to a growing startup.

Requirements

  • At least 1-2 years of previous experience in a similar position in administrative or account management
  • Strong attention to detail, organized and driven
  • Ability to meet strict deadlines
  • Ability to work in a fast-paced environment
  • Exceptional professional communication skills, having strong English both oral and written, for internal teams and clients
  • Passionate about improving our user experience and relations
  • Must be a self-motivated individual with an entrepreneurial mindset
  • Team player that has a can-do-anything mentality
  • Strong understanding and experience in Microsoft Excel and Google Sheets with creating formulas and processes (Vlookup, Sumif, Countif, etc)
  • Strong understanding and experience using the Google Suite

Responsibilities

  • Support and partner with an Account Coordinator and Account Manager on multiple accounts
  • Ensure Organizers have all payment information including W9s and are onboarded into our payments platform to ensure timely payments
  • Follow up with Organizers as needed to collect recaps
  • Process timely payments for recaps that meet all requirements
  • Process timely vendor credits for recaps that are not received on time or do not meet the requirements
  • Help create recaps for brands as needed
  • Become an expert at using their product and make recommendations for improvements
  • Become an expert in converting early customers to power users of their platform
  • Provide input on ways it can streamline processes and execution
  • Quality check product to ensure all aspects of the product function properly and are as intuitive as possible
  • Correspond with event organizers to ensure prompt responses
  • Proactively troubleshoot bugs and eliminate waste from the systems
  • Navigate an ambiguous, low oversight role and thrive in uncertainty by applying a bias towards proactive problem-solving
  • Creating and maintaining documents and project management software to track statuses, approvals, and timelines
  • Ensure recaps from our Event Organizers are completed on time and contain the necessary requirements
  • Answering Event Organizer questions to provide a high level of customer service
  • Support Account Coordinator and Account Managers in developing and implementing account strategies to achieve client objectives and maximize client satisfaction
  • Compile and create comprehensive brand recaps based on provided data and information

Preferred Qualifications

  • Previous experience working in the events industry or coordinating partnerships
  • Previous experience with Asana or other Project Management tools
This job is filled or no longer available

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