πUnited States
Administration Operations Associate
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Ryz Labs
πRemote - Argentina
Summary
Join RYZ Labs as an Administration Operations Associate, a remote position based in LatAm, supporting the Account Management team. Your primary responsibilities will include processing billing, creating recaps, and handling various administrative tasks. You will ensure high-level customer service, becoming an expert in the client's business and technology. This role requires strong organizational skills, attention to detail, and excellent communication skills. Experience in a similar administrative or account management role is essential, along with proficiency in Microsoft Excel and Google Suite. The position offers the opportunity to work autonomously and contribute to a growing startup.
Requirements
- At least 1-2 years of previous experience in a similar position in administrative or account management
- Strong attention to detail, organized and driven
- Ability to meet strict deadlines
- Ability to work in a fast-paced environment
- Exceptional professional communication skills, having strong English both oral and written, for internal teams and clients
- Passionate about improving our user experience and relations
- Must be a self-motivated individual with an entrepreneurial mindset
- Team player that has a can-do-anything mentality
- Strong understanding and experience in Microsoft Excel and Google Sheets with creating formulas and processes (Vlookup, Sumif, Countif, etc)
- Strong understanding and experience using the Google Suite
Responsibilities
- Support and partner with an Account Coordinator and Account Manager on multiple accounts
- Ensure Organizers have all payment information including W9s and are onboarded into our payments platform to ensure timely payments
- Follow up with Organizers as needed to collect recaps
- Process timely payments for recaps that meet all requirements
- Process timely vendor credits for recaps that are not received on time or do not meet the requirements
- Help create recaps for brands as needed
- Become an expert at using their product and make recommendations for improvements
- Become an expert in converting early customers to power users of their platform
- Provide input on ways it can streamline processes and execution
- Quality check product to ensure all aspects of the product function properly and are as intuitive as possible
- Correspond with event organizers to ensure prompt responses
- Proactively troubleshoot bugs and eliminate waste from the systems
- Navigate an ambiguous, low oversight role and thrive in uncertainty by applying a bias towards proactive problem-solving
- Creating and maintaining documents and project management software to track statuses, approvals, and timelines
- Ensure recaps from our Event Organizers are completed on time and contain the necessary requirements
- Answering Event Organizer questions to provide a high level of customer service
- Support Account Coordinator and Account Managers in developing and implementing account strategies to achieve client objectives and maximize client satisfaction
- Compile and create comprehensive brand recaps based on provided data and information
Preferred Qualifications
- Previous experience working in the events industry or coordinating partnerships
- Previous experience with Asana or other Project Management tools
This job is filled or no longer available
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