Adventure Sales Specialist

Summary

Join our team as an Adventure Sales Specialist! We're a leading adventure travel company offering self-guided and group tours. This full-time, remote position focuses on maximizing tour sales, converting leads, arranging bookings with suppliers, and providing exceptional customer service. You'll need a passion for adventure travel and excellent communication skills. We offer a competitive salary, commission, benefits, and professional development opportunities. The role requires strong organizational skills and the ability to work independently and efficiently. Apply by January 24, 2024!

Requirements

• Passion for adventure travel is mandatory
• Understanding and sharing our values related to Responsible Travel is mandatory
• Excellent verbal and written communication skills; English must be native or of equivalent level
• Excellent email and phone manner and technique
• Ability to work under pressure while maintaining accuracy
• Ability to work efficiently without supervision
• Outstanding organizational skills and attention to detail
• Friendly attitude and personal integrity

Responsibilities

• Maintain extensive knowledge of all our products
• Answer email, live chat and phone enquiries politely, promptly and efficiently
• Track and follow up with sales leads and make outbound sales calls as appropriate
• Convert leads into bookings
• Make all necessary booking arrangements with our local suppliers and/or our internal Operations team until booking is confirmed to the customer

Preferred Qualifications

• Experience in an adventure travel company, ideally specialised in self-guided walking and cycling holidays, is highly desirable
• Experience with computer booking systems (ideally TourCMS), help desk and chat software (ideally Zendesk) is highly desirable
• Experience with email-based sales

Benefits

• Work from home (fully remote)
• Flexible working time (note that you must be able to take shifts on evenings and weekends during peak season)
• Fixed base salary + competitive commission/bonus scheme
• 25 days of paid annual leave (increasing by one day each year until Y5) + bank holidays
• Maternity/paternity leave as per your home country's labour legislation
• Great discounts for you and your friends/family members on Natural Adventure trips
• Fam trips to European and overseas locations
• Outstanding learning and development opportunities
• Great multinational team and a rapidly growing company