Rackspace Technology is hiring a
Application Support Engineer

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Rackspace Technology

💵 ~$63k-$69k
📍Remote - India, Worldwide

Summary

Join our team as an Application Support Engineer to provide technical support for Amazon Connect and other contact center platforms, troubleshooting, maintaining, and optimizing cloud-based solutions.

Requirements

  • Experience with Amazon Connect or other cloud-based contact center platforms
  • Strong troubleshooting and analytical skills
  • Familiarity with contact center operations and telephony concepts
  • Excellent communication and collaboration abilities

Responsibilities

  • Provide technical support and troubleshooting for Amazon Connect and other contact center platforms
  • Monitor system performance and resolve issues to maintain high availability
  • Manage platform configurations and updates based on business needs
  • Collaborate with development and IT teams on escalated issues and improvements
  • Assist in implementing new features and integrations for contact center solutions

Remote

Software Development

Mid-level

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