TESAE group is hiring a
Application Support Engineer

Summary

Join our team as a Mechanical Support Engineer and provide high-quality support to users, ensuring their satisfaction and increasing user engagement. As a key member of our software development company, you will be responsible for delivering top-notch technical assistance and training to sales representatives and end-users.

Responsibilities

• Provide support to our software after the sale (After Sales Support)
• Train sales representatives or users on our applications
• Configure applications with maximum user satisfaction in mind
• Route tickets with technical issues or questions to our applications
• Guide sales representatives or users step-by-step
• Conduct RV remote support to resolve technical problems
• Communicate with sales representative or user for correct implementation
• Check new implementation and install/train afterwards
• Develop specialized reports/statistics/forms printing
• Help sales representatives or users with software installation
• Connect our applications to peripheral devices (thermal printers, cash registers, tax machines, etc.)
• Find alternative solutions for customer issues
• Optimize and maintain software documentation
• Continuous evaluation of service provided by sales representatives or users