Assistant Manager, Payroll

Summary

Join GoGlobal as an Assistant Manager, Payroll and manage payroll implementations and monthly processing. You will act as a subject matter expert, leading payroll setups, guiding clients, and coaching junior team members. Responsibilities include overseeing payroll implementations, ensuring compliance, managing the payroll cycle, training junior staff, and reviewing payroll processing. You will provide ongoing client support and collaborate with internal and external teams. The role requires extensive payroll experience, expertise in Malaysian payroll laws, and strong client communication and leadership skills. GoGlobal offers a remote work environment, unlimited vacation, wifi cost coverage, and an annual training allowance.

Requirements

• 7+ years of hands on experience in processing payroll in-house end-to-end, including handling payroll implementations and processing for complex cases
• Expertise in Malaysian payroll laws, tax regulations, and Collective Bargaining Agreements
• Experience managing data migration, payroll parallels, and system configuration
• Strong client-facing and communication skills, with the ability to guide clients through payroll-related processes
• Proficiency in English, both written and verbal
• Proven leadership and coaching skills, with experience training and mentoring junior team members
• Excellent organizational and problem-solving abilities
• Detail-oriented, with a high level of accuracy in payroll processing
• Ability to manage multiple client accounts and handle complex inquiries
• Strong interpersonal skills and a client-focused approach to delivering excellent service

Responsibilities

• Act as the primary point of contact for clients, guiding them through the payroll setup process, addressing inquiries, and ensuring smooth onboarding
• Oversee payroll implementations, ensuring full compliance with the country's payroll regulations, local legal requirements, and Collective Bargaining Agreements (CBAs)
• Manage and support the full payroll cycle, including data migration, payroll parallels, and system configurations for new clients
• Train and mentor junior payroll specialists, ensuring they are equipped to handle regular payroll processing
• Review and approve monthly payroll processing, ensuring accuracy and compliance
• Provide ongoing support to clients, addressing payroll-related questions and resolving complex issues
• Collaborate with internal teams and external partners to ensure seamless service delivery
• Ensure strict compliance with the country's statutory requirements, including tax filings, social security contributions, and other mandatory reporting obligations
• Proactively stay informed about changes in the country's payroll laws and regulations, and effectively communicate updates to clients and team members

Benefits

• Remote work: Embrace flexibility with our remote work environment
• Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace
• Wifi: Get your home wifi costs covered, ensuring you are always connected
• Annual training: Benefit from an annual training allowance to further your professional development