Age of Learning is hiring a
Associate Customer Success Manager, Remote - United States

Summary

Age of Learning's School Division is seeking a passionate, detail-oriented, and collaborative individual for the Associate Customer Success Manager role. The position requires 2+ years of experience in K-12/EdTech and excellent communication skills. Responsibilities include executing engagement strategies, advocating for customers, building relationships, managing the customer success lifecycle, driving key metrics, and more. Benefits include health insurance premium coverage, 401(k) program with employer match, vacation days, sick days, and flexible work culture.

Requirements

• 2+ years experience preferred in K-12/EdTech in Account Management, Client Services and/or Customer Success) and/or school district instructional or administration roles
• Excellent active listening and communication skills
• Experience implementing (vendor or customer) cloud-based, platform products
• Strong demonstrated service-delivery experience with educational SaaS solutions
• Excellent written and verbal communication and interpersonal skills
• Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions
• Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users
• Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously
• Detail-oriented, with strong organizational skills
• Ability and willingness to travel up to 70% locally within the state of Alabama
• CRM experience
• Bachelor’s Degree required

Responsibilities

• Execute Engagement Strategies
• Customer Advocacy
• Relationship Building
• Oversee Customer Success Lifecycle
• Drive Key Metrics

Benefits

• 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
• A 401(k) program with employer match
• 15 paid vacation days (increases to 20 days on your 3-year anniversary), 11 observed national paid holidays plus 9 sick days
• Flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions