Wisetack is hiring a
Customer Success Associate

Summary

The job is for a Customer Success Associate at Wisetack, a well-funded fintech startup offering consumer lending solutions to service-based businesses. The role involves managing customer relationships, onboarding new customers, educating them about the benefits of Wisetack, and gathering feedback for product improvements.

Requirements

• 2+ years of experience in a customer-facing role, such as customer success, support, sales, or account management
• Comfort with the types of technology we use as a team: Salesforce, Tableau, Salesloft, Slack, Google Suite, and Confluence, to name a few

Responsibilities

• Onboard new customers using different channels (phone calls, video conferencing, emails and text messaging)
• Educate new customers about the benefits Wisetack brings to their business
• Executing ad-hoc activation campaigns, as determined by business needs
• Communicating merchant needs and feedback to the broader organization (especially product, marketing, and partner managers)
• Collaborate actively with the growth and product teams to ensure consistent experience, share learnings, and consolidate feedback

Preferred Qualifications

• Fintech experience
• Experience with the home services sector

Benefits

The range of base salary for the position is between $58,000 - $81,600 plus equity, and benefits