Associate Director, Member Experience Strategy

Summary

Join Oscar as an Associate Director, Member Experience Strategy and drive the strategy and implementation of Oscar’s member experience. This role involves setting the overall department strategy, deploying tactics to enhance program value, and managing key initiatives. You will report to the Vice President, Member Experience and work in a blended work culture, with a requirement to come into the office at least two days a week if within commuting distance of an office, otherwise remote. The role offers a competitive salary, performance bonuses, and a comprehensive benefits package. Responsibilities include setting and executing member experience strategy, identifying cost-saving opportunities, program management, performance metric evaluation, budget management, team development, and compliance. The position requires significant experience in healthcare strategy and operations, management, and project planning.

Requirements

• 7+ years experience in healthcare strategy and operations, and or related field
• 4+ years of experience managing individual contributors
• 3+ years project planning experience

Responsibilities

• Set, drive and execute on member experience strategy to enhance program’s overall value including determining and uncovering new opportunities
• Identify and drive execution of cost-savings opportunities by collaborating with key business units
• Program management of key company and department member strategy initiatives
• Continuously evaluate financial and performance metrics dashboards to drive performance improvement and create dashboards for Senior Leadership report outs
• Drive the budgeting process and the fiscal performance for the team in association with the leadership team
• Development and growth of direct reports, ensuring that colleagues are supported in professional development
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• Master’s degree
• Management Consulting experience with a focus on healthcare
• Experience in leading large-scale cross functional initiatives
• Experience with Excel and financial modeling experience

Benefits

• Employee benefits
• Participation in Oscar’s unlimited vacation program
• Annual performance bonuses
• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements