Associate Director, Regional Business Development

Summary

Join ShopBack, a leading cashback platform, and play a key role in driving growth across 12 markets. Manage top-tier merchant relationships, expand the merchant portfolio, and lead business development initiatives. Collaborate with internal and external stakeholders to identify new opportunities and deliver exceptional results. Drive business development efforts across key verticals, including eCommerce, fashion, electronics, and travel. Conduct Quarterly Business Reviews (QBRs) with merchants and work closely with internal teams to ensure seamless execution of partnership agreements. Identify and pursue new business opportunities to expand ShopBack's regional presence and merchant portfolio. Represent ShopBack at industry events and meetings.

Requirements

• Business Development – 5 - 8 years of experience, ideally in eCommerce, fashion, electronics, or travel industries
• Strategic Thinking – Ability to craft and execute long-term strategies that align with both the company's and merchant's growth objectives
• Negotiation Skills – Strong experience in negotiating complex deals with high-value merchants and partners, focused on mutual long-term success
• Data Analysis & Interpretation – Experience in utilizing data to evaluate merchant performance, market trends, and make data-driven business decisions
• Stakeholder Management – Expertise in managing relationships across multiple teams, ensuring alignment and successful collaboration between different departments
• Project Management – Strong organizational skills, capable of managing multiple projects and timelines across 12 markets with attention to detail and prioritization
• Commercial Acumen – In-depth understanding of market dynamics, competitor landscape, and business drivers that impact revenue growth
• Excellent Communication – Ability to present insights and strategies clearly to both internal teams and external partners
• Adaptability – Comfortable in a fast-paced environment, with the ability to pivot quickly and respond to new market challenges and opportunities
• Relationship Building – Proven ability to foster long-term partnerships, building trust and delivering value for both merchants and internal stakeholders
• Problem-Solving Mindset – Resourceful and creative, able to anticipate challenges and proactively find solutions that drive business forward

Responsibilities

• Manage key merchant relationships across multiple regions, growing our merchant portfolio, and leading business development initiatives to ensure revenue and partnership success
• Work closely with cross-functional teams and play a crucial role in expanding ShopBack's regional presence and merchant acquisition strategies
• Drive business development efforts across 12 markets, focusing on key verticals (eCommerce, fashion, electronics, and travel)
• Manage top-tier global and regional merchant relationships, ensuring continued growth and success
• Conduct Quarterly Business Reviews (QBRs) with merchants to track performance, growth opportunities, and strategic initiatives
• Work closely with internal stakeholders (product, marketing, and operations) to ensure seamless execution of partnership agreements
• Identify and pursue new business opportunities to expand our regional presence and merchant portfolio
• Be the subject matter expert for business development internally, effectively communicating with cross-functional teams
• Use data analytics tools to track merchant performance, market trends, and partnership growth
• Represent ShopBack at industry events, conferences, and meetings with key partners

Benefits

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions
• Be part of a winning team on a journey to global scale
• Competitive compensation based on your performance
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day
• Work-From-Anywhere benefit to enable you to thrive personally and professionally
• Flow Day Thursday (1-day a week, optional to work from home or office)