Associate Resource Manager

Summary

Join Superside as an Associate Resource Manager and ensure every customer receives the best creative team. Collaborate with Customer Success Managers, Creative Project Managers, and Creatives to manage staffing transitions, optimize team assignments, and enhance operational efficiency. This role demands strong multitasking skills, a process-driven mindset, and experience in staffing or resource management within creative agencies or fast-paced environments. Data analysis skills using Google Sheets are essential, along with a self-starter mentality and exceptional collaboration skills. Superside offers a fully remote work environment, a global team, and opportunities for rapid career growth within a high-performance culture. The company prioritizes diversity, equity, and inclusion.

Requirements

• Strong multitasking skills, able to manage multiple staffing requests under tight deadlines
• Process-driven mindset, always looking for ways to streamline workflows and improve efficiency
• Experience in staffing, casting, resource management, or traffic management within creative agencies, operations, or fast-paced environments
• Data-savvy, comfortable using Google Sheets, troubleshooting formulas, and analyzing trends
• Self-starter mentality, taking ownership of tasks and driving results without constant oversight
• Exceptional collaboration skills, ensuring seamless communication between multiple teams

Responsibilities

• Ensure customers’ accounts are staffed with the right creative talent, aligning team expertise with business needs
• Manage staffing transitions, including onboarding, offboarding, promotions, and leave coverage
• Collaborate cross-functionally with internal teams to align on staffing decisions and resolve capacity challenges
• Identify process improvements to make staffing operations more efficient and scalable
• Maintain accurate staffing records, pulling insights to inform team assignments and resource planning

Benefits

• Remote-first. Customer-led
• Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones
• Global team, local impact
• Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands
• High performance, low ego
• Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration
• Impact meets opportunity
• We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here
• Grow fast. Lead well
• You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry