Beauty Consultant

Summary

Join Parfums Christian Dior's North America teams as a Beauty Consultant, promoting the Dior Maison and Values with passion, providing unforgettable client experiences, and achieving defined sales and client development targets.

Requirements

• Preferably a previous professional experience in retail or service industry, ideally in the luxury (1-2 years / to be adapted locally)
• Proven track record in excelling retail results & of working within a luxury retail environment
• Experience in selling/ selling skills, preferably in a luxury environment
• Good writing and communication skills

Responsibilities

• Conduct in store and/or remote selling activities, acting as a personal shopper
• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method
• Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through traffic-stopping
• Provide consultation to customers for selection of prestige fragrance
• Answer and respond to customer requests regarding Dior and its product lines, namely fragrance
• Connect with authenticity. Identify and understand clients needs through the art of conversation
• Propose and demonstrate personalized product offers including makeup, fragrance and skincare. Offer the right service and conduct it perfectly
• Propose complementary products within category and cross category. Offer a global fashion beauty approach
• Communicate passionately, always share Dior storytelling and educate clients on the brand and products
• Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis
• Responsible to stay on top of one’s own business and how they are tracking vs. goals daily
• Master Brand, Category and Competition Knowledge
• Develop enduring relationships with existing clients in store and remotely
• Engage new clients to the brand, through genuine interactions
• Learn and leverage Dior content and tools (Dior Connect & Ipos) to register client data, drive traffic, develop client loyalty and take actions
• Achieve defined goals within all CRM activities, client recruitment, development, outreach and sales
• Play an active role in maintaining an esthetically pristine and hygienic boutique environment
• Understand and support merchandising guidelines and inventory management
• Operate cash registers and assist closing daily revenues
• Perform all assigned operational and administrative tasks
• Maintain and contribute to a positive work environment
• Attend all offsite Seasonal Schools and Dior training programs