Bilingual Customer Service And Sales Support

Summary

Join Unique Appliances for a challenging and rewarding full-time summer position! This role offers $20/hour, Monday-Friday, 9 am-5 pm (EST), and the chance to learn from experienced professionals. As a Bilingual Customer Service and Sales Support representative, you will handle customer inquiries, process orders, generate reports, and assist other departments. The position requires strong customer service, communication, and organizational skills, along with proficiency in Microsoft Office and CRM systems. Bilingualism (English and French) is essential. The position is remote with occasional training in Oakville, ON and runs until August 29, 2025.

Requirements

• Enrollment in a post-secondary institution (Business, Marketing, Commerce or Administration would be an asset but not required)
• Bilingual in English and French required
• Demonstrated customer service skills and a high attention to details
• Strong communication and interpersonal skills
• Knowledge of Microsoft environment, especially MS Office Suite
• Ability to apply time-management skills in a dynamic environment, including high organizational skills

Responsibilities

• Answering customer calls and emails and triaging as required
• Responding to dealer location inquiries and other general inquiries
• Answering basic tech support questions
• Accurately recording customer interactions in CRM system
• Inputting parts and appliance orders, ensuring they are processed according to customer requirements and delivered on time
• Developing and delivering a weekly sales reports
• Assisting with the creation of sales support materials
• Providing support to other departments such as Marketing and Supply Chain/Logistics as required

Preferred Qualifications

Familiarity with cloud-based ERP and/or CRM systems would be an asset

Benefits

• Full-time hours, Monday to Friday from 9 am-5 pm (EST)
• $20/hour
• The opportunity to work alongside and learn from established professionals in their field